Verizon Wireless Customer Service Interview Questions | Glassdoor

Find jobs for Customer Service

Verizon Wireless Customer Service Interview Questions

Updated Jan 18, 2018
444 Interview Reviews

Experience

Experience
68%
21%
11%

Getting an Interview

Getting an Interview
80%
7%
6%
4
2
1

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy

444 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty
  1.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    You first receive an email/phone to schedule a phone interview. Next you come in to take a skills test, if you pass you are invited back for a final interview. You want to make sure that you learn everything about VZW such as the purpose and goals of the company. You should be honest with whom you have worked for because VZW does investigate to make sure everything is honest.

    Interview Questions

    • You were read a script that is set up like a normal phone conversation. You were asked to sell the customer a new phone.   Answer Question

  2. Helpful (5)  

    Accepted Offer
    Neutral Experience
    Difficult Interview

    Interview

    Started with phone interview, if you pass then in person, STAR Format, which I don't think most people know. Sat at a table with several members of management all asking questions. Slightly terrifying. Next step was computer test.

    Interview Questions

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Webster, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Verizon Wireless (Webster, NY) in October 2017.

    Interview

    Was able to walk in and fill out an application and do interview right there. Tested on typing speed (very easy), asked how I would react to certain situations (looking for empathy and excitement towards customers). Easy interview

    Interview Questions

    • If someone called in saying they broke their phone and they're going on their honeymoon cruise tomorrow and they need a new phone, how would you react?   1 Answer

  4. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Cranberry, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless (Cranberry, PA).

    Interview

    They are looking for energized positive people.
     How well do you take direction and criticism?
     Describe a time where you dealt with and impossible timeline, customer or situation and how did you over come that and what was the outcome.

    Interview Questions

    • What makes you stand out of the crowd   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    Was interviewed 12 years ago so I know the interview process has changed slightly. I met with the current district manager and HR rep at the time of my interview

    Interview Questions


  6.  

    Customer Service Advisor Interview

    Anonymous Employee in Huntsville, AL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Verizon Wireless (Huntsville, AL).

    Interview

    The interview process was impressive and lengthy! I was interviewed by phone call, then brought in for an in person interview, then tested on practical skills for job role, drug tested, all references were contacted, then after 3 weeks I was finally hired.

    Interview Questions

    • What do you value in a workplace and how to you contribute to your work culture?   Answer Question

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rolling Meadows, IL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Verizon Wireless (Rolling Meadows, IL) in June 2017.

    Interview

    There was the application, then the test 7parts about 90 mins, and then the phone interview , however even though I was scheduled I never received a call or a cancellation for my phone interview! I'm highly disappointed

    Interview Questions

  8.  

    Customer Service Specialist Interview

    Anonymous Employee in Elgin, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Verizon Wireless (Elgin, SC) in June 2017.

    Interview

    The interview process is long and hard. I had to apply to verizon over 100x to get a phone interview. I applied on June 5 received an email for the assessment on June 8, passed the assessmen, got an email that I was selected for the preliminary interview(phone interview)on June 9th which took about 30 mins. I found out I passed the phone interview on June 14th. Had the F2F on June 20th which took about an hour and a half. Now I am awaiting to hear back from the recruiter/HR. The interview went well, I did not have any issues with the assessment. I think it was pretty easy. I hope I have the job.

    Interview Questions

    • He asked me about a time where I had to deal with an irate customer.
      He asked me to sell a product
      After the role play, he asked why I took that route and how did I feel?   1 Answer

  9.  

    Customer Service Specialist Interview

    Anonymous Employee in Elgin, SC
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless (Elgin, SC) in June 2017.

    Interview

    The application process was very long with numerous questions then a test. Interview process is two parts phone interview then a face to face interview. I applied on a Friday had the first interview on a Wednesday.

    Interview Questions


  10. Helpful (3)  

    Customer Service Interview

    Anonymous Employee in Santa Clarita, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Verizon Wireless (Santa Clarita, CA).

    Interview

    They start normally with a phone interview to touch base and see if you are personable. In store interviews follow to get better acquainted and determine how focused you are for this position. Sales driven people are what they are looking for as this is a sales driven company.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.