Verizon Wireless Retail Customer Support Interview Questions | Glassdoor

Verizon Wireless Retail Customer Support Interview Questions

2 Interview Reviews

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Retail Customer Support Interview

Anonymous Employee
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 3 weeks. I interviewed at Verizon Wireless.

Interview

Hiring process went fairly quick. I applied online through Verizon wireless website. I received an email to schedule a phone interview, 12/28. The questions were typical. (Where do you see yourself in 5 years? Why Verizon?) and that took about 45 mins. After the recruter phone interview, I was scheduled for another phone interview with HR on 12/31. They review your resume or qualifications and a few more general interview questions. After that, I got a call from the store manager for a face to face interview, 1/5. That went well and a few days later received a call/email with the official offer.

Interview Questions

  • Just be prepared for all the interviews, both phone and in person.   Answer Question

Other Interview Reviews for Verizon Wireless

  1. Helpful (1)  

    Retail Customer Support Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 2 days. I interviewed at Verizon Wireless in November 2011.

    Interview

    I submitted my application and was contacted the next day by a recruiter. The interview was great with the first recruiter. I was set-up for a second interview with another recruiter the next day and it was awful. She literally put-down my seven years of customer service experience and my educational experience, and kept saying I was not answering the questions correctly. She further was negative towards my military experience. She really had an attitude. It was a horrible interview experience.

    Interview Questions

    • Tell me a time when you had to say no to a customer.   1 Answer
    • Tell me about a time when you had to handle a difficult situation with a customer.   Answer Question

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