Verizon Wireless Retail Sales Representative Interview Questions | Glassdoor

Verizon Wireless Retail Sales Representative Interview Questions

Updated Jul 13, 2017
324 Interview Reviews

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Retail Sales Representative Interview

Anonymous Interview Candidate
Declined Offer
Negative Experience
Easy Interview

Application

The process took 2 weeks. I interviewed at Verizon Wireless.

Interview

Was a disappointing experience. I met in person for a face to face interview which went really well. I explained my work experience, post secondary education, and eagerness to get into tech sales. Manager seemed extremely interested to hire me and an offer was extended about a week later

The conflict came during the background check. On the web-based application I had indicated an associates degree (I have 63 hours of college credit and am scheduled to graduate at the end of the semester). The web-based application only gave the option of a 1) high school education, 2) associates degree, 3) bachelors degree, and so on. Many applications include a "some college" option. This did not. I clicked associates degree because I didn't want to deprive myself of the 63 hours I'd worked for. I clearly indicated on my resume that I was currently pursuing my associates and emphasized to the manager I interviewed with that I was still in school and would be receiving my degree in a couple of months. He'd said the fact I hadn't been awarded my degree yet was irrelevant due to my 6 years of work experience which qualified me for the position anyhow.

Unfortunately, the corporate hiring manager did not have the same mindset as the on-property hiring manager because she essentially accused me of "falsifying" my application. That put a bad taste in my mouth. I went ahead and accepted a different offer with a base pay twice what Verizon was offering.

No thanks Verizon. Please refrain from inadvertently calling someone a liar due to limitations on your wed-based application.

Interview Questions

Other Interview Reviews for Verizon Wireless

  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2+ weeks. I interviewed at Verizon Wireless.

    Interview

    Filled out the application online. Next step was a phone interview. Following the phone interview was an interview at the sales location with the store manager. Questions were basic background questions and situational/behavioral questions.

    Interview Questions


  2.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Richland, SC
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Verizon Wireless (Richland, SC) in May 2017.

    Interview

    The phone interview process was relatively simple. They asked a few questions about yourself, and why you'd want to work for verizon. And then they have you role play in a situation where your are the sales rep and the interviewer is a customer. You have to sell them a product that they are featuring for that month.

    Interview Questions

    • Why do you want to work for a company like Verizon   1 Answer
  3.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in East Orange, NJ
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Verizon Wireless (East Orange, NJ) in March 2017.

    Interview

    Applied on Indeed.com March 22nd, interviewed on March 29th. Spoke with manager for 10 minutes and it went well. He told me to call him at 3pm to discuss the results and next steps. After leaving a message that wasn't returned and no email returned after following up as well, it's clear management doesn't honor their word or respect anyone they ask to spend time and money to meet them. The disrespect is enough to recommend anyone to avoid the entire process.

    Interview Questions

    • What experience do you have that would help you be a good sales associate here?   1 Answer

  4. Helpful (17)  

    Retail Sales Representative Interview

    Anonymous Employee in Tucson, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Verizon Wireless (Tucson, AZ) in November 2016.

    Interview

    I applied for the position online. After a few days, I received an email from a recruiter about scheduling a phone interview. During the phone interview they asked me questions about how I solved problems at work, and my experience at my previous jobs. After the phone interview I got a call the next day from a GM in a local store. They scheduled my interview for midday on a Saturday, which I thought was unusual but wasn't a problem. I met with two managers for my interview, the first one was all of the paper questions, stuff about previous jobs, questions I had, etc. The second manager had me do a role play of selling products to a customer. The interview was longer than other ones I have done before. It took about 2 hours. I am still waiting to hear back (it has only been 2 days).

    Interview Questions

    • How do you handle a situation where there is no solution?   2 Answers

  5.  

    Retail Sales Representative Interview

    Anonymous Employee in Mesa, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Verizon Wireless (Mesa, AZ).

    Interview

    Asked a few questions. Nothing in more detail than when applying for a fast food job. They decide if they like you more than your skills. Saw plenty of interviews end with "I like this person, no experience but they seem nice"

    Interview Questions

    • A time when you had to solve a problem.   1 Answer

    Negotiation

    None.


  6.  

    Retail Sales Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    The interview usually consists of at least 2 parts, sometimes more. The first is a phone interview with HR in which they ask a series of questions pertaining to past experiences, work availability, etc. The second is an in-store interview with the General Manager. During the second interview, you may be asked to role play scenarios depending on the Manager. Sometimes you are asked some of the same questions as you were during the HR Interview. Best piece of advice, when being interviewed, take some time after each questions to think about what you want to say. Verizon also likes the STAR format: Situation, Task, Action, Result, and better yet if the result is quantifiable.

    Interview Questions

    • Has there been a situation in which you had to overcome an obstacle? Describe the situation and how you resolved it.   1 Answer

  7. Helpful (1)  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Framingham, MA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Verizon Wireless (Framingham, MA).

    Interview

    I applied online and received an email just a few hours later from a recruiter stating to complete an assessment. Once I finished, she had me choose a date and time for a phone interview. Phone interview consisted of basic interview behavioral questions, as well as being able to sell a product that was given via email. In my case, I had to sell some bluetooth speakers and describe the key features. After the phone interview they notify you right away if they will schedule you in for an in-person interview. This notification is usually the same day as the phone interview or the day after. I met with the store manager for the in-person interview and the questions asked were essentially the same as the ones during the phone interview. Another role-playing session was also required in which I had to sell an iPhone. After the interview they will contact you in about 1-2 weeks as to whether or not you have been chosen. I am still waiting on my notification.

    Interview Questions

    • Describe a time when you had to deal with a difficult or dissatisfied customer. What did you do?   Answer Question
  8. Helpful (10)  

    Retail Sales Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Verizon Wireless.

    Interview

    It was a mass interview. I had one interview by a manager and was offered the position. This was followed by a thorough background check and a drug screening. The whole process takes about 2 weeks.

    Interview Questions

    • Pretend that you are the customer. Sale me a phone and service.   Answer Question

  9. Helpful (5)  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Raleigh, NC
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Verizon Wireless (Raleigh, NC) in September 2016.

    Interview

    Applied online and received a phone call from my recruiter, Shalanda Kelly-Galloway, approximately a week after. She explained that after reviewing my application she would like to schedule a phone interview with her the following day around 10:00 am and go in for an interview to the retail store the same day around 3:00 pm. She sent me an email confirming the schedule times, along with the company credo and the product of the month Verizon was selling and told me to review the information before both interviews.

    The phone interview had two components to it. The first component was a review of my resume which included going over my resume and ensuring dates, job specifics, and education were all valid. Secondly, I was asked situational and behavioral questions in regards to previous work experiences. An example of a questions she asked was, "Explain a situation where you dealt with a dissatisfied customer and what did you do in order to right the situation". I was also asked about the company credo and to explain how the company credo would relate to me if I worked at Verizon Wireless. Thirdly, I was asked about my familiarity of technology and what I did to remain up to with technology. After completing the phone interview she thanked me for my time and she explained to me that during the interview I will be required to role play with an associate and attempt to sell a device to them. She expressed that it was important to relate to the customer in a personal way and told me that she was hoping she would get to call me again.

    The interview at the store was at 3:00 where I arrived 30 minutes early and brought a copy of my resume with me. The store was very busy and within the first five minutes I approached an employee and explained that I was there for a scheduled interview. I waited around for another 25 minutes or so where I looked over the devices and familiarized myself with where specific products were in the store.

    After the 25 minutes, the store manager greeted me, shook my hand, and brought me into the interview room where I met an additional three people which were also interviewing me. Two of them were the store managers, one was the district manager, and the last was a lady with over twenty years of experience working with Verizon. The last lady also brought a laptop with her which she set up in order to type out everything that I said during the interview. They asked me for my resume since four of them were going to be interviewing me and thanked me for bringing the extra copies. Although there were four people who were all interviewing me at the same time, occasionally stopping to ask questions individually, the store manager which I first met was the one who asked 75% of the questions. I was a little nervous at first and one of the store managers wrote something down while laughing on a piece of paper and slipped it to the District Manager which was a little irritating - but after about five minutes my nerves settled down. Some of the questions that I was asked included, "Why do you want to work for Verizon?", "Where do you see yourself in three to five years?", "Are you familiar with the latest devices we have and how do you keep yourself up to date with them?" "Have you ever been in an aggressive retail environment with strict quotas?" "Explain what the company credo means to you and how do you believe you will represent the credo while working for Verizon Wireless?" "Are you familiar with tablets?". They also asked me about three questions which they wanted me to answer in a specific format (STAR or STARR, I do not remember the specific acronym). Examples of which they asked included, "Explain a time where you went above and beyond for a customer.", "Explain a time where you had to train a fellow employee how to do something. How did you do it and what was the outcome?", and, "Provide us with a specific situation where a customer was upset and what did you do in order to improve the situation? Please explain the outcome."They then asked me if I had any questions for them at the end of the interview, which I had two to three.

    Interview Questions

    • "Explain a time where you had to train a fellow employee how to do something. How did you do it and what was the outcome?"   Answer Question

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