Walgreens Assistant Manager Interview Questions | Glassdoor

Walgreens Assistant Manager Interview Questions

Updated Sep 18, 2017
197 Interview Reviews

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  1.  

    Assistant Manager Trainee Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Walgreens (San Francisco, CA).

    Interview

    Two managers conducted the interview and asked me mainly about my life and the experiences I had gone through -- the people I had helped along the way, the choices I had made in certain situations, etc. They wanted to gauge what kind of person I was -- to ascertain whether I was a reliable, motivated, and committed individual.

    Interview Questions

    • How have you helped someone in need? What was the situation, and what did you do for them in order to resolve any problems?   Answer Question

  2.  

    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Walgreens.

    Interview

    I was interviewed by the District Manager. It was a very formal and structured interview that took place in the office of the store in which I was working at the time, so it helped that it was a familiar environment. The interview consisted of around 10 behavioral questions. From what I can recall, each question gave a loose prompt or loose description of a situation such a as making a difficult decision as a manager, working in a team, implementing innovative strategies, etc., and in each case you have to describe a specific example of a situation from your personal experience that applies to the prompt. For me, it lasted around 20-25 minutes (just the formal 10 questions). Immediately after, the district manager gave me feedback about how I interviewed right on the spot. The main advice I would have for somebody going in to an interview for this position- is have a LOT of personal and detailed example ready to go. The more details- the better.

    Interview Questions

    • Describe a difficult situation that you overcame in a management position; describe a new stragegy you implemented to help your team (most questions ask about your management experience, in one way or another)   Answer Question
  3. Helpful (6)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4+ weeks. I interviewed at Walgreens.

    Interview

    I was interviewed in a board room by two district managers. The managers had a list of behavioral questions that they wanted me to answer. Since I prepared by practicing behavioral questions, most of the questions were easy to answer. Based on their comments and expressions, i was giving the right answers every time.

    I received a phone call about a week later with the job offer.

    Interview Questions

    • Tell me about a time you had rally support for something you did not want to do.   Answer Question

  4. Helpful (3)  

    Assistant Store Manager Trainee Interview

    Anonymous Employee in Greensboro, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Walgreens (Greensboro, NC) in August 2016.

    Interview

    Interview process took about a total of two weeks. Was interviewed by three store managers during the first and second interview. Get on glass door and study up on the questions. Dress professionally, eye contact, firm handshake, and personality go a long way. Relax! Gods got you 😀

    Interview Questions

    • In the first interview, the questions are behavioral. Tell me about a time you went above and beyond for a customer. How would you handle and angry customer? Tell me about your experience. What is your motivation. What is your weakness?   1 Answer

  5.  

    Assistant Manager (MGT) Interview

    Anonymous Employee in Green Bay, WI
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ months. I interviewed at Walgreens (Green Bay, WI).

    Interview

    I net with the district manager. Then 3-4 months later a store manager. I was hired at the end of the interview. Both interviews were very informal and did not ask difficult questions. They were just looking for warm bodies to close the store. My interview preparation was unnecessary. The sore manager did help me find and apartment.

    Interview Questions

    Negotiation

    No negotiation.


  6.  

    ASM- Assistant Store Manager Interview

    Anonymous Interview Candidate in Grand Rapids, MI
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Walgreens (Grand Rapids, MI) in July 2016.

    Interview

    Approximately ten to fifteen situational based questions lasting less than an hour.
    Situation, action, result.
    Two interviewees. Took a little less than an hour. Time for question and answer period. Easy. I feel like upper management does make an effort to place people based on specific store demand and what the indidvidual can bring to that store dynamic.

    Interview Questions

    • Name a time you went above and beyond for a customer.
      Name a time when you had to train an employee.
      Name a time when you had to accomplish mutliple tasks with a short deadline.   Answer Question

  7.  

    ASM- Assistant Store Manager Interview

    Anonymous Interview Candidate in Saginaw, MI
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Walgreens (Saginaw, MI) in July 2016.

    Interview

    I was supposed to be promoted from within, but the interview process is the same, regardless of whether you are an internal or external applicant. I was interviewed by two Store Managers. There is supposed to be a District Manager present, but Walgreens is big on delegation, /9 you may sit down with two Store Managers. Walgreens has a typical SAO (Situation, Action, Outcome) format that is easy if you've been in enough situations and have good recall. They will generally ask some questions about your application- more details about your experience- and then proceed with the questions. There are usually 8-10 questions. Be as specific as possible, as most interviewers will not ask for more details if they need them, but will mark you off for not giving them all the detail they need. You are scored 1-5 for different parts of the same question, with 5 being the highest; then those different parts are averaged out for 1-5 for the entire question; the questions are then averaged out for the entire interview (also 1-5). Based on the average for the entire interview, you are rated 1-5, and this score factors heavily into whether you are hired or not.

    Interview Questions

    • Name a time you had to explain a difficult process or procedure to an employee who you needed to spend extra time with to teach. What was the situation, how did you respond, and what was the outcome?   Answer Question
  8. Helpful (8)  

    Assistant Store Manager Trainee Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Walgreens (Denver, CO) in June 2016.

    Interview

    You meet up at the store with the Store Manager and a Store Manager from another store. A little bit of small talk and then straight to the questions (10), which are all Behavioral questions. You're always supposed to answer according to the STAR/SHARE method. From what I researched and my own experience, it is pretty structured so you have a good chance to nail it if you prepare properly.

    Interview Questions

    • question 0: Why Walgreens? It's an easy one, be sure to nail it.
      1- Describe a time when you had to explain (the organization) policies to a difficult client who didn't want to listen
      2 - Describe a time when you had to deal with a hostile client
      3 - Describe a time when your team members didn't want to collaborate to do a task, what did you do and what were the results.
      4 - Describe a time when you had to talk to a team member to let him/her know that you were getting customer's complaints (something like that)
      5 - Describe a time when you had to work on a large project and you didn't have enough manpower, what did you do
      6 - Describe a time you had a short deadline in a long process, how did you solve it.
      7 - Describe the most difficult decision you had to take in your organization.
      8 - Describe a time when you had to give feedback to a team member, how did you do it and what were the results.
      9- Describe a time when you use competition as a motivating tool without creating rough spots among the team
      10- Describe a time when you introduced changes in your job policies to get some improvement, what motivated you and what were the results.   Answer Question

  9. Helpful (3)  

    Assistant Store Manager Trainee Interview

    Anonymous Employee in Twinsburg, OH
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at Walgreens (Twinsburg, OH) in June 2016.

    Interview

    I applied for an ASMT online and about a week later I got a call from the Store Manager inviting me to interview the following Tuesday. I went in and he asked me about my background (4 years of retail and customer service), a little bit about myself, and then he went into 10 situational questions. If you have background in retail, the questions really aren't complicated. The questions are behavioral and are in relation to customer service, coworkers, time management, and organization. (Another review had more questions than what I remember so I would look at those too) The store manager said I seemed like a great fit for the company, especially considering my background. He told me I had to interview with another store manager before the job would be offered. The other store manager called me two hours later and invited me to interview the next day. He asked the same questions, and halfway through he stopped and said he had heard enough and that I was perfect for the job. He offered me the position.

    The second store manager explained the process, I would have to get drug tested and get a background check, which I would do the following day (day 3). After that is approved, there would be two weeks at his store for training and then I would go back to the first store for my position. The position is hourly to start and after a couple months, and one training seminar, it would be a salary position.

    Interview Questions

    • Why do you want to work for Walgreens?
      Describe a time you had to deal with a hostile customer, what did you do and what was the outcome?
      Describe a time you had a big project and a tight deadline?
      Describe a time you had to explain company policy to a customer that doesn't want to listen, what did you do, what was the outcome?
      Explain a time you had to motivate employees to work?
      Explain a time you had to give feedback to a coworker?   Answer Question

    Negotiation

    No negotiation, $16 hourly


  10.  

    Assistant Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Walgreens in June 2016.

    Interview

    I went in for my first interview, and he made me think it went really well. He was really nice, talking to me like I was already hired and asked me to come back to fill out the application and take the assessment. I went back the next day for an hour and a half to complete the application and assessment. After I was finished, he told me he would definitely call me back either way. I didn't hear back but I did notice that they reposted the job ad on indeed the same day I went in for my interview.

    Interview Questions


See What Walgreens Employees Are Saying

Decent Job

StarStarStarStarStar   Current Picker/Packer in Mount Vernon, IL

Pros: “Good pay 3 days off a week”“Good pay 3 days off a week” – Full Review

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