Walmart Customer Service Manager (CSM) Interview Questions | Glassdoor

Walmart Customer Service Manager (CSM) Interview Questions

Interviews at Walmart

51 Interview Reviews

Experience

Experience
64%
16%
20%

Getting an Interview

Getting an Interview
49%
29%
10%
6
4
2

Difficulty

2.2
Average

Difficulty

Hard
Average
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Customer Service Manager (CSM) Interview

Anonymous Employee in Mesa, AZ
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Walmart (Mesa, AZ) in December 2016.

Interview

I met with the two managers. The first was with a co-manager, I believe. The second was with the ASM. It was a pretty relaxed process and I was just asked a out previous management experience, dealing with difficult situations, where I saw myself within the company. They were your basic management interview questions. After the interview the ASM asked me if I had any questions. After that he explained what the expectations of the job were and offered me the position on the spot. After I accepted the offer the took my information and proceeded with having me fill out background check paperwork. All in all it was a standard interview.

Interview Questions

  • Where do you see yourself in the company?   1 Answer

Other Interview Reviews for Walmart

  1.  

    Customer Service Manager (CSM) Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Walmart (Atlanta, GA).

    Interview

    The interview process was very quick, straight to the point, very polite, simple and short.Also they wanted to know why should they hire me. What did I bring to their company, how do I handle a difficult situations. Lastly they wanted to know about my availability.

    Interview Questions

    • Tell me when you experience conflict what was it and how did I handle the situation.   Answer Question

  2.  

    Customer Service Manager (CSM) Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Walmart.

    Interview

    Interview process is easy and quick. Apply online and if you know someone that is a plus. Make sure to call after putting in application. There are usually several positions open dup to hire turnover rate. Be thoughtful and think through your answers.

    Interview Questions

  3. Helpful (1)  

    Customer Service Manager (CSM) Interview

    Anonymous Employee in Fayetteville, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a week. I interviewed at Walmart (Fayetteville, NC).

    Interview

    The interview process was fairly easy but nerve wrecking. I applied after being there 3 months, I called for an interview they asked questions like, what makes you a candidate for this position? Name a time where you had to show leadership? overall the Interview was average and I got the job offer and accepted.

    Interview Questions

    • Why did you apply for this position   1 Answer

  4.  

    Customer Service Manager (CSM) Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Walmart (San Antonio, TX) in March 2016.

    Interview

    Reviewed my resume and told me I had the job. Later to find out I did not have the job BUT I could work up to it. I felt stupid because I had another job opportunity and lost it. I am always questioning the employees that they pick for the leadership roles. Some are young and inexperienced on how to deal with employees, others are older and just do nothing. In the mean time the employees that are trying to work and move up the ladder are being ignored and not offered raises.

    Interview Questions

    • Previous customer service skills   1 Answer

  5.  

    Customer Service Manager (CSM) Interview

    Anonymous Employee in Scottsburg, IN
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Walmart (Scottsburg, IN) in June 2014.

    Interview

    You and the interviewer will discuss the job description and the expectations of the job such as what hours you'll be expected to work. There are only 5 questions but this questions can be difficult because of their wordy nature. Most of them are scenario based and they will ask you to tell them about a time when.....such such such

    Interview Questions

    • Tell me about a time when you went above and beyond to help a customer. What are the resources you used? Who did you ask for to help? What was the outcome?   1 Answer

  6.  

    Customer Service Manager (CSM) Interview

    Anonymous Employee in Addison, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Walmart (Addison, IL) in July 2012.

    Interview

    Starts with a call after applying, they tell you that your resume is interesting and would like to setup a in person interview. once you get there, ask for a manager help, they will take you back to HR and you will be interviewed by 2 people. first interviewer is an assistant manager, second one will be mostly a manager that works in the department where they want you to work in.

    Interview Questions

    • It was mostly describe a time questions.   1 Answer

  7.  

    Customer Service Manager (CSM) Interview

    Anonymous Employee in Naperville, IL
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    The process took 3 days. I interviewed at Walmart (Naperville, IL) in August 2013.

    Interview

    You walk in and there are two managers sitting in the room. You sit down and they ask why you think you'd be good for this job then they ask how you heard of them and how much experience you have they then tell you to describe a time you managed your temper and were careful what you said and it was over

    Interview Questions

    • How did you manage your temper when someone was yelling at you   Answer Question
  8.  

    Customer Service Manager (CSM) Interview

    Anonymous Employee in Colorado Springs, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Walmart (Colorado Springs, CO) in February 2014.

    Interview

    They called me in, I was interviewed by 4 people, it took almost a hour, they were very unorganized. The outcome was good I got offer the job. Over all the experience was ok

    Interview Questions


  9.  

    Customer Service Manager (CSM) Interview

    Anonymous Interview Candidate in Tampa, KS
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Walmart (Tampa, KS) in May 2016.

    Interview

    The interview was very simple they just asked a couple of easy questions. It's vey important that you look the interviewer in the eyes when being interviewed. the whole process took about 45 minutes. They offer a great benefits package. They offer paid time off to all their permanent employees. They offer vision benefits which is a plus!

    Interview Questions


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