Walmart Customer Service Representative Interview Questions | Glassdoor

Walmart Customer Service Representative Interview Questions

Updated May 16, 2017
47 Interview Reviews

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  1. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    I Set up an interview at Walmart and when I showed up and they said we have no interview set up for today. I ask to speak to the hiring manager the said they were gone


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Greenwood, IN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Walmart (Greenwood, IN).

    Interview

    Phone call early in the morning, brought into the warehouse. Don't wear nice shoes because they'll get ruined. Three different interviews with three different managers, unclear at first who you will work with, discussion on hours not simple.

    Interview Questions

    • Describe a time when you used your skills to get through something difficult to turn work in on time.   Answer Question

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Walmart (New York, NY).

    Interview

    Applied online and got an interview which the process was creditable and worth the interview to get some experience again through the process. The process was the interviewer asked the question and I responded to the answer.

    Interview Questions

    • How do you handle a difficult situation and how would you handle it.   1 Answer

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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Killeen, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Walmart (Killeen, TX) in April 2016.

    Interview

    Applied online received a call for an interview within 3 hours, I was asked if I would like to work for the new walmart told her yes and I was given a day to come in which was Monday I received phone call on Friday 😊😊

    Interview Questions

    • Name a time you went above and beyond for a customer... Or anyone   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Winder, GA
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Walmart (Winder, GA) in August 2015.

    Interview

    very question based, everything was what could I do for the company.
    Background and drug test was fast and easy
    Very confident that I would get the job so the manger could tell.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Valley Stream, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Walmart (Valley Stream, NY) in April 2015.

    Interview

    it went by super fast and it was fairly easy. didnt really ask any questions that i wasnt prepared for. it was a lot of people in the room but everything was one on one. gave me a slip to go submit my drug test after . called me back a couple of days later to come in for orientation

    Interview Questions

    • describe a time when you displayed good customer service   Answer Question

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Dearborn, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Walmart (Dearborn, MI).

    Interview

    Easy - 2 interview process. Meet with one manager and if they like you/your answers then you go on to the next manager. Just basic customer service questions and they're big about having an open availability. If you don't have an open availability then they may not consider you. They may tell you the hours and if you're ok with them, or what the flex hours may be as well, and if you're ok with them. It really depends on the manager you get, how your interview might go.

    Interview Questions

    • What was a time when you did not fulfill a customer's needs and how did you handle it?   Answer Question

    Negotiation

    There was none. They tell you your rate


  9.  

    Customer Service Representative Interview

    Anonymous Employee in Plano, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Walmart (Plano, TX) in October 2013.

    Interview

    basically you as the candidate would go through a 3 step 3 interview process. You would be interviewed by a manager, then Assistant, and Store Manager. Each day, after the interview, you would be then called by a manager to come in for a 2nd interview, and if they like you, and how you present yourself, then they would move forward with you.

    Interview Questions

    • They give you different scenarios and ask what would you do in this situation, and ask about your availability, and also ask about your retail experience   Answer Question

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Virginia Beach, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Walmart (Virginia Beach, VA) in August 2013.

    Interview

    Over all positive and straight forward.

    Interview Questions

    • Describe a time when you had to satisfy and unhappy customer and what was the outcome?   1 Answer

    Negotiation

    There wasn't much room for negotiating which was okay I was hired as a temp and am now permanent.


  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer

    Interview

    Working at Walmart was a good learning experience. I gained experiences in sales, inventory management and customer service in the retail industry .


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