Waste Management Account Manager Interview Questions | Glassdoor

Waste Management Account Manager Interview Questions

Updated Jun 20, 2017
10 Interview Reviews

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Helpful (8)  

Account Manager Interview

Anonymous Employee in Columbia, MD
Accepted Offer
Positive Experience
Average Interview

Application

I applied in-person. The process took 1+ week. I interviewed at Waste Management (Columbia, MD).

Interview

Usallly a one on one with the hiring manager. You get a call then a small phone interview. Next should you pass the phone interview you are called in for a one on one. Unless it's a outside position then the interview is a panel of at least three people whom you will work with and under their direction.

Interview Questions

  • What could I offer waste management if hired.   1 Answer

Other Interview Reviews for Waste Management

  1.  

    Account Manager Interview

    Anonymous Employee in Lakeville, MN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Waste Management (Lakeville, MN) in December 2014.

    Interview

    They first screen you with a phone call. Then depending on its success you will have a one on one interview with the manager of the position applied for. Waste Management uses the STAR interview process. Situation, Task, Action, and Result. "Tell me about a time you went above and beyond your role to satisfy the customer"

    Interview Questions

    • The typical situation interview questions, tell me about a time you succeeded, etc. Tell me about a time that you let the customer down and how did you handle that?   Answer Question

  2. Helpful (3)  

    Account Manager Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a week. I interviewed at Waste Management (Philadelphia, PA) in June 2014.

    Interview

    Interviewed with 3-person panel of Management level employees. Each panel member asked questions regarding resume, challenges, wins and defeats. First, detail the stages of the resume. Discuss challenges at each stage and how solutions were offered to the customers. Discussed metrics used to measure performance in the Sales Department. I needed to describe how my skills fit the role that was available.

    Interview Questions

    • Describe an obstacle provided by a customer, and the solution that was offered.   1 Answer
  3. Helpful (1)  

    Account Manager Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Waste Management (Phoenix, AZ) in June 2013.

    Interview

    Everything is handled through the HR department. They contacted me first via phone which was a "tell me about a time you had a difficult time converting an upset customer" type session. I was offered an in-person interiew at the end of the call.

    The in-person interiew was odd because the two people whom I was supposed to interview with were both out and I ended up speaking with the General Manager for about an hour. He explained the position and asked some more stock questions, looking for complex answers with detail regarding my ability to handle various situations. He was very candid about what the position entailed, which I appreciated. Afterwards I was told I would be contacted by HR to let me know the status of my application.

    HR contacted me 3 weeks in a row, every Wednesday, to let me know I was still being considered. On the third week they told me they went with another candidate. Two weeks later they contacted me again and said they had another position which they would like to offer me, but I had already accepted an offer elsewhere.

    Very professional process.

    Interview Questions

    • All the questions were the typical "Tell me about a time you helped a client resolve a difficult issue and how you came to the resolution."   Answer Question

    Reasons for Declining

    Already accepted position with another company. Hiring process takes a very long time, at least a month.


  4.  

    Account Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    2 rounds, phone and in person. Simple, easy to follow, friendly. If you act personable, likable and competent that is all they are looking for. Highlight why you are the right person for the job. Waterloo is a nice office, set in an industrial area. Learn fast and ask questions, lots of information to take in.

    Interview Questions


  5.  

    Account Manager Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Waste Management in November 2011.

    Interview

    First step is a phone interview with company recruiter, second step was interview with area sales manager and final interview was with sales manager.

    Interview Questions

    Negotiation

    I did not negotiate.


  6.  

    Account Manager Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 6 weeks. I interviewed at Waste Management in April 2011.

    Interview

    Long, drawn out process. Two telephone interviews before in person interview. Local manager was very nice, helpful, encouraging. I was selected and referred to non-local recruiter for hiring package, recruiter called and said they'd like to hire me, 2 weeks later they called and retracted the offer to hire. Six week process start to disappointing finish.

    Interview Questions

    • Why would you take a job that is at a lower level and salary than the one you had previously?   1 Answer

  7.  

    Account Manager Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Waste Management in December 2010.

    Interview

    The interview process was rather extensive. It consisted of filling out a personality test online, a phone interview with a recruiter, a one on one interview with the Regional Sales Manager, and then a final phone interview with the Head of sales for the Southeast. Overall it was very professional and organized and the people seemed great.

    Interview Questions

    • There were a good amount of situational questions like:
      What would you say to a customer who said your prices were too high?
      Tell me about a time you were dealing with a discouraged customer and how did you solve their problems?
      Tell me about a time when a meeting with a client didn't go as planned, what happened and how did you react?  
      Answer Question
  8. Helpful (3)  

    Account Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Waste Management in January 2009.

    Interview

    Several phone interviews, discussion of sales position and client base

    Interview Questions

    • What experiences in service deliveries were the most challenging for you   Answer Question

    Reasons for Declining

    Salary was not competitive


  9.  

    Account Manager Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Waste Management in October 2008.

    Interview

    I was given a phone interview with a person from HR that lasted about 30 minutes. I was contacted 2 days later and set up an interview with a panel of 4 employees from various positions. The first interview lasted 45min-1hr. I was contacted 4 days later to go back for a second interview which lasted about the same amount of time. The second interview was only the direct manager and a HR rep. About a week later I was sent an email letting me know I had not received the position.

    Interview Questions

    • Tell me about a time you had to made a difficult decision when dealing with a customer. What was the situation, and how the result.   Answer Question

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