Waste Management Customer Service Representative Interview Questions | Glassdoor

Waste Management Customer Service Representative Interview Questions

Interviews at Waste Management

38 Interview Reviews

Experience

Experience
45%
33%
22%

Getting an Interview

Getting an Interview
85%
6%
6%
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Employee in Wixom, MI
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4+ weeks. I interviewed at Waste Management (Wixom, MI).

Interview

Interviewed with 2 supervisors. Asked a lot of star method questions and wrote down stuff on paper. Then after interview I meet with the overall manager. She asked a few of the same questions and answered my questions.

Interview Questions

  • How do you handle a irate customer?   1 Answer

Other Interview Reviews for Waste Management

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Waste Management (Phoenix, AZ) in March 2014.

    Interview

    The interview was a pleasant experience. There was only 1 manager in the room she was very nice and was not at all like some interviews where they try and intimidate you. She even offered me some constructive criticism on how I interview.

    Interview Questions

    • All the questions where "tell me a scenario when?"   1 Answer

  2. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tupelo, MS
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Waste Management (Tupelo, MS).

    Interview

    I interviwed for the position. Great work history. Many years of call center experience. The job went to a younger, less experienced person. I have contacted an attorney. This is blatant age discrimination

    Interview Questions

    • At what age did I see myself retiring.   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience

    Interview

    They come in ask you normal customer service questions. You go to one interview and they almost always hire everyone that goes in due to the high turn over rate for quits

    Interview Questions

    • They come in ask you normal customer service questions. You go to one interview and they almost always hire everyone that goes in due to the high turn over rate for quits   1 Answer

  4. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 6 days. I interviewed at Waste Management.

    Interview

    Applied two times, finally got an email to set up phone interview which went great, all the normal pre interview questions. Then got set up F2F interview. Arrived at the surpise of a group interview of 5 other applicant's it was a very friendly chill copacetic feel, which was great because I've had a group before, everyone participated. Then went to sit a CSR to get a feel of what we might be doing. After that I was pulled into a cubicle for an interview with a sup, very friendly since, I was nervous she asked questions then gave me a script to read, a mock call test was given to see if we can type and take a call at the same time. Wasn't to prescise on the directions, but I did okay. Got the call a day later for the offer, filled out onboading docs online and completed drug test, just waiting on recruiter to reach out to me with the start date which could be Oct 2 or in November.

    Interview Questions

    • Tell me about a time you've delt with a difficult customer ?   1 Answer
    • How have you delt with a difficult situation?   Answer Question

    Negotiation

    Pretty easy


  5. Helpful (11)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 2+ weeks. I interviewed at Waste Management (Phoenix, AZ).

    Interview

    So far am not impressed with this company at all! At the end of phone interview was scheduled for the face to face interview. Received two emails confirming that time and giving instructions on parking etc. The email did state it would consist of a group orientation, a shadowing of a csr, and an individual interview. It said to dress professionally which I felt overdressed the second I parked, because everyone there was in jeans except the other individuals awaiting interviews. I parked in parking garage and walked down four flights of stairs in heels. After sitting in the lobby over 20 minutes with the other potential candidates, a guy came out and told us they would be rescheduling and that they weren't suppose to have any interviews today because of an event. This would've been nice to know before I got dressed and drove 40 minutes to sit in a lobby for 25 minutes. I really need a job but am very unpleased with this companies organization skills and that they feel it's okay to waste people's time! Also, everywhere I've read on here the starting wage is at least $14 an hour. On the phone interview she asked what my minimum salary requirements are and when I stated I'd expect at least $13 an hour, she said the position pays $13.50, am I okay with that? I said yes and planned to negotiate later considering everyone else claimed they pay $14-14.87. This company needs to get its act together ASAP!

    Interview Questions


  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a staffing agency. I interviewed at Waste Management (Phoenix, AZ) in September 2017.

    Interview

    Phone interview with recruiter and then a short test to see if you can type and communicate at the same time. Then I was asked in for a face to face interview.

    Interview Questions

    • Had interview with 2 other candidates which was strange because we took turns answering the same questions but overall this portion went well for me.   Answer Question
    • The had me sit with one of the CSA 's and I am sure I could do this job with my over 10 years experience.   Answer Question
    • The third part and most ridiculous it was sitting with a supervisor. She gave me a piece of paper to read. Then she went to the other room and called me on the phone to act like a customer. She talked while I was to fill in names, addresses, phone numbers and customer problems. Granted I had the paper but I didn't know the system and didn't have headphones while she expected me to fill in the blanks at a speed of someone familiar with their system. This is like being set up for failure. Very uncomfortable, and when I left she sarcastically wished me luck.   Answer Question

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Waste Management (Phoenix, AZ) in September 2017.

    Interview

    Applied online aand they sent email to set time of phone interview , they hang up on me after I picked up the phone and called them back and an hour later someone called and reschedule my phone interview a few days later.Then they set me for face to face interview at the office with group interview, and listened one on one with one of their CSR. And That was it, no personal interview, they said will hear the result in 24-48 hours, has been a week NO email or calls, and my online application still not being updated. Very Strange system, and no direct phone to call someone to find out and the training suppose to be on oct 2nd.Will be nice if at least they send me email about the result without having wondering everyday.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Waste Management in June 2017.

    Interview

    They just asked about my work experience. Why do I want to work for waste management. Waiting on a email to find out if I got the position. Training starts on July 31.

    Interview Questions

    • What makes you a great fit for the position? Why are you leaving your current Job?   19 Answers

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Waste Management (Los Angeles, CA) in June 2017.

    Interview

    After applying online, I received an email to schedule a phone interview. The interview is done by a 3rd party recruiting company. During the phone interview, the interviewer asked a series of questions.

    Interview Questions

    • The interviewer asked if I ever took a three day weekend without telling my supervisor.   1 Answer

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