Waste Management Customer Service Representative Interview Questions | Glassdoor

Waste Management Customer Service Representative Interview Questions

Updated Feb 8, 2017
24 Interview Reviews

Interview Experience

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Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Neutral Experience
Average Interview

Application

The process took 6+ weeks. I interviewed at Waste Management.

Interview

Very drawn out and unclear, started with a group interview, proceeded to a simple individual face to face. Did not hear word back on the outcome until over a month later.

Interview Questions

  • What was a difficult situation you encountered with a customer and how did you resolve it.   1 Answer

Negotiation

The entire process took a very long time (over 1 month). Negotiations do not take place unless you make it clear you have another offer.

Other Interview Reviews for Waste Management

  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tupelo, MS
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Waste Management (Tupelo, MS).

    Interview

    I interviwed for the position. Great work history. Many years of call center experience. The job went to a younger, less experienced person. I have contacted an attorney. This is blatant age discrimination

    Interview Questions

    • At what age did I see myself retiring.   1 Answer
  2.  

    Customer Service Representative Interview

    Anonymous Employee in Wixom, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Waste Management (Wixom, MI).

    Interview

    Interviewed with 2 supervisors. Asked a lot of star method questions and wrote down stuff on paper. Then after interview I meet with the overall manager. She asked a few of the same questions and answered my questions.

    Interview Questions

    • How do you handle a irate customer?   1 Answer
  3. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Marietta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Waste Management (Marietta, GA) in March 2016.

    Interview

    I applied online 3/8/2016 & received an invitation for a phone interview 3/16/2013 I was then offered a F2F interview, which took place on 3/23/2016. The interview environment was extremely comfortable and the lady who interviewed me was super chill and laid back. My interview was only 2 days ago, so at this point I'm waiting on a response, but I'm pretty sure I will get a job offer 😏

    Interview Questions

    • Name a time you were faced with a difficult situation that you could not resolve.   Answer Question
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  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Lombard, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1+ week. I interviewed at Waste Management (Lombard, IL) in March 2016.

    Interview

    The interview process was very chill. The lady that interviewed me was very nice I didn't feel like I was being interviewed. We went threw my work history and asked me basic interview questions. Then she went into detail about the position an always the process (background checks etc)

    Interview Questions

    • How would I handle an irritated customer?   1 Answer

    Negotiation

    There was not an negotiation phase I was pleased with the offer they gave

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Germantown, WI
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Waste Management (Germantown, WI) in October 2015.

    Interview

    You had to apply online, then there was phone interview, three inperson interviews of which two of the hiring managers were not present. I waited more than 45 days to get answer in which no one called me, I called them and in which I was told that I did not get the position and to reapply in 6-12 months

    Interview Questions

    • What can you bring the company   1 Answer
  7. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Germantown, WI
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Waste Management (Germantown, WI) in September 2015.

    Interview

    Interview was short quick and easy. Interviewed wit two people they were pleasant, but not too professional. Typical interview questions felt as if I had a great overall experience they had me thinking I was going to be given a job offer. A week later got a email telling me although it was great learning about your skills qualifications we have decided to go with a more qualified candidate.

    Interview Questions

    • Why do you want to work for waste management?   1 Answer
  8. Helpful (27)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Waste Management.

    Interview

    Apply online , phone interview , in person interview , tour of call center , listen to calls , talk to other CSR's, then job offer . Thank thank thank thank thank thank thank thank you.

    Interview Questions

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Lombard, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Waste Management (Lombard, IL) in July 2015.

    Interview

    I interviewed with two women, they were very professional and direct they were really trying to tell me a lot about the company to sell me on working there. They talk a lot about the pros and how much the company is worth a lot

    Interview Questions

    • Why do you think you would be a good fit to work for Wastemanagement   1 Answer
  10.  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Waste Management (Phoenix, AZ) in April 2015.

    Interview

    very easy first you get an over the phone interview than you go down to the facility and meet with a supervisor and they ask you the typical interview questions than in about 2-3 weeks you will get a call back offering you the job and they will let you know the next training class.

    Interview Questions

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