Wayfair Customer Service Representative Interview Questions | Glassdoor

Wayfair Customer Service Representative Interview Questions

Updated Nov 5, 2017
26 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Employee in Bryan, TX
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 days. I interviewed at Wayfair (Bryan, TX) in October 2017.

Interview

Applied online for position; Received email requesting phone interview next day; Had phone interview with recruiter who was very professional but easy to talk with; She asked basic customer service interview questions. The next day had second interview with hiring manager. This interview was more detailed, role playing involved such as him being an irate customer and I handling the call.

Interview Questions

  • Why do you want to work for Wayfair. What situation with a customer has been very stressful; how did you handle and resolve issue?   Answer Question

Other Interview Reviews for Wayfair

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Orem, UT
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Wayfair (Orem, UT) in October 2017.

    Interview

    After applying I received a call for a phone interview. The call went well and the recruiter was very professional. After the phone interview I was invited to take an online assessment. The assessment was a little nerve racking only because it is timed and you don't know whats coming. But It was fairly simple. Next was the group interview. And then the one on one interview.

    Interview Questions

    • Most of the questions are behavioral based. Tell us a time you had to think out of the box to help a customer. The thing that really bothered me was how unprofessional the interviewers were. The first part of the interview was conducted by two women. Both who looked like they just rolled out of bed. Messy hair and crumpled clothes. But they were friendly enough. The second part of the interview was conducted by a woman, who was late because she was getting herself a big gulp. And a man who had only been working for the company for 6 days. When I asked him a basic question. He was not able to answer me. Because he had not had enough work experience. I was a little surprised they would have him preforming the interviews. But over all he was very nice.   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Wayfair in August 2017.

    Interview

    There was a group activity where we were measured to show participation & interaction with the group. There were individual interviews... it did seem that they were looking for certain answers, but didn't provide direction as to what they really wanted

    Interview Questions

    • Tell us about a negative phone call you took & the outcome of it   Answer Question
  3. Helpful (14)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Wayfair in July 2016.

    Interview

    It was very interesting. First I went through a phone screening, which was great. The woman I spoke with was fantastic. Super easy going conversation. I made it through to the face to face interview, which was scheduled a week later. Keep in mind It's the first time I've had an in person interview in 12 years so I was nervous going in. The two customer service managers I interviewed with were very nice, but the setting was awkward. The location I was interviewing for hasn't been setup yet so interviews took place in a hotel conference room. There were maybe 6 or 8 stattions setup all doing interviews at the same time, in the same room (strange?). The questions were all situational and they all seemed to kind of ask the same thing; and they didn't really ask much about me, which I thought was strange.

    Interview Questions

    • When was a time you couldn't follow through with a commitment at work or in school?   Answer Question
    • Name a time when you had to have a difficult conversation with a supervisor. How did you respond to the conversation?   Answer Question
    • When was a time that you dealth with a difficult situation at work where you couldn't provide what the customer needed? How did you deal with the problem?   Answer Question
    • Why Wayfair? Why now?   Answer Question

  4. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bangor, ME
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wayfair (Bangor, ME) in August 2016.

    Interview

    First you fill out online app. Then you do online testing and if you pass that then phone interview. Next you receive a link to set up face to face interview

    Interview Questions

    • If you would be available every day for training for 60 days   1 Answer

  5. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Wayfair in October 2015.

    Interview

    Applied on Wednesday. Thursday morning called for phone interview, Friday called for assessment, called back later that day for final, in person interview. Offered job at end of interview, started on Monday.


  6. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Wayfair (Boston, MA).

    Interview

    First there is a phone interview. Then its the in person interview. In person, you get interviewed by 2-3 people. Its a very positive and homie interview. Not scary at all. They ask you a couple of questions, a lot of situational ones. The interviews tends to last for 30mins to a hour, which is not bad.

    Interview Questions

    • What would your last boss say about you? Good and Bad?
      If you were speaking to a customer on the phone and heard a lot of background noise (like children or a dog) how would you get there attention?
      What makes you different than others?   Answer Question

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Orem, UT
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wayfair (Orem, UT) in June 2015.

    Interview

    Phone interview was quite rigorous and lengthy. I recommend keeping a pen and paper handy because I jotted down a LOT of info about the job. You will also complete testing, be sure to get plenty of sleep so you can preform at your best.

    Interview Questions

    • When was an instance where you were judged ethically at you job?   1 Answer
  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Wayfair (Boston, MA) in October 2014.

    Interview

    Easy and rapid phone interview and then one on one with two managers that gave the opportunity to be on board right away. First, a phone cll with a few questions of why Wayfair and what have I herd from the company. Then, 1:1 with managers that were too nice and provided me easy questions that made it seemed like they really needed people to work right away

    Interview Questions

    Negotiation

    Offer accepted


  9. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Orem, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Wayfair (Orem, UT) in August 2014.

    Interview

    Phone interview followed by one on one interview. Then job offer a week later. Very simple and relaxed interview process. They wanted me to interview with more people but they were busy. I also did an exam on site.

    Interview Questions

    • How do you approach situations where you would need to abide by company policy even though you may not agree with the policy?   Answer Question

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