Wayfair Entry Level Sale and Customer Service Representative Interview Questions | Glassdoor

Wayfair Entry Level Sale and Customer Service Representative Interview Questions

3 Interview Reviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
33%
33%
33%

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy

3 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

Helpful (6)  

Entry Level Sale and Customer Service Representative Interview

Anonymous Employee in Boston, MA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 5 days. I interviewed at Wayfair (Boston, MA).

Interview

Application through JobVite, had a 15 minute phone interview with a recruiter than an in person interview with two managers. The interview was easy and relaxed. Asked basic questions and some situational questions for service. After the interview they gave me a brief tour of the service floor. Heard back the next day and was offered the position.

Interview Questions

  • If you had to get rid of a state, which one and why?
    What would you do if you heard a dog barking loudly during a phone call?   Answer Question

Other Interview Reviews for Wayfair

  1.  

    Entry Level Sale and Customer Service Representative Interview

    Anonymous Employee in Ogden, UT
    Accepted Offer
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Wayfair (Ogden, UT) in April 2011.

    Interview

    Starts with a phone interview, then you are invited to the site to take a couple assessment tests. You have two in person interviews and then finally a drug test and criminal test.

    Interview Questions

    Negotiation

    They make the offer and you either accept or decline. There is no negotiation.


  2.  

    Entry Level Sale and Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Wayfair in March 2010.

    Interview

    Very quick and to the point. Specialist in hiring conducted interview in a turnstyle fashion. Questions were fairly expected. Be prepared to know how to describe your background, strengths and weaknesses, and why you want to work in customer service.

    Interview Questions

    • Why do you want to work in Customer Service?   1 Answer

    Negotiation

    Very closed negotiation. Salaries are fixed at a lower than average amount with full-time employee benefits (401K, medical, dental). Rationale for low salary was that a percentage of stock was also given to each employee as well (private company). However, I never received any stock options.

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.