WellPoint Customer Care Representative I Interview Questions | Glassdoor

WellPoint Customer Care Representative I Interview Questions

14 Interview Reviews

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Customer Care Representative I Interview

Anonymous Employee in Indianapolis, IN
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at WellPoint (Indianapolis, IN) in August 2015.

Interview

The interview was relaxed, they asked me what a weakness was, tried to show her i was listening, she asked me to walk with her thorough the floors and see the cubicles and asked me if I would like to work there. They emailed me a few days later and offered me the job.

Interview Questions

  • They asked what my weaknesses were.   1 Answer

Negotiation

After I got the email I had to take an online test from home answering to see how I would answer various customer service skills scenarios and they had to submit a back ground check.

Other Interview Reviews for WellPoint

  1.  

    Customer Care Representative I Interview

    Anonymous Interview Candidate in Columbus, GA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at WellPoint (Columbus, GA) in July 2015.

    Interview

    Applied online, email for phone interview, after was told to keep checking email for next step. I was told next step would be face to face interview. As of right now I'm currently checking email everyday to see can I get the face to face interview .

    Interview Questions


  2. Helpful (6)  

    Customer Care Representative I Interview

    Anonymous Interview Candidate in Middletown, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at WellPoint (Middletown, NY).

    Interview

    1st online skills test , 2nd phone interview with person who sounds like there from Pakistan, very hard to understand 3rd in person interview with average questions I thought interview went well but I didn't receive an offer

    Interview Questions

    • What would you do if your boss told you do something that you disagreed with or knew was wrong?   Answer Question
  3. Helpful (4)  

    Customer Care Representative I Interview

    Anonymous Interview Candidate in Nashville, TN
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at WellPoint (Nashville, TN) in October 2014.

    Interview

    There was a phone interview with mostly coming from the same questions on the application. Then I was told I would receive another call for an interview. I went to that interview and was told it would be another week before a decision was made. The next step would be for the hiring manager to send my information to a recruiter. I wasn't told if there would be another interview after that.

    Interview Questions


  4.  

    Customer Care Representative I Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took a week. I interviewed at WellPoint (Houston, TX) in July 2014.

    Interview

    I was called in to do a face to face with business manger and operational expert. They were very friendly and easy and made sure I was very comfortable during the interview.

    Interview Questions

    • How would handle a stress called?   1 Answer

  5. Helpful (2)  

    Customer Care Representative I Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at WellPoint in June 2014.

    Interview

    Was advised to complete an assessment prior to be called for an interview. Whole process took about two weeks. Interviewed with 3 people in an office; team lead, supervisor, and director of the department.

    Interview Questions


  6.  

    Customer Care Representative I Interview

    Anonymous Employee in Overland Park, KS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at WellPoint (Overland Park, KS) in July 2013.

    Interview

    It started off with a call from the recruiter in the Virginia office and then progressed to an in person interview in the OP office. The recruiter in VA did a lot of explaining and I listened a lot and in the in person interview I was the one that did the majority of the talking.


  7. Helpful (4)  

    Customer Care Representative I Interview

    Anonymous Employee
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at WellPoint.

    Interview

    Easy interview to check baseline communication abilities. Was far overdressed for the position. Hiring process very easy, although background and offer were delayed by 2 weeks during holidays. Telephone screening was awkward, but just an overview of the position and timeline. They sent emails to schedule, and called to follow up.

    Interview Questions

    • Explain a time when you had to deal with an unhappy customer.   Answer Question

    Negotiation

    No negotiation.

  8. Helpful (3)  

    Customer Care Representative I Interview

    Anonymous Employee in Youngstown, OH
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at WellPoint (Youngstown, OH) in October 2012.

    Interview

    Online computer assessment completed first. Then a very detailed online application had to be filled out. Then I was called for an interview. I was very impressed with the interviewers. 2 Managers conducted the interview and they really made me think with their questions. They asked questions about specific situations and how I handled them. Now, Ive been offered a position, and I am going through the background check process

    Interview Questions

    • When I noticed a problem in my previous job, what steps did I take to fix it and why?   Answer Question

    Negotiation

    Haven't been through it yet


  9.  

    Customer Care Representative I Interview

    Anonymous Interview Candidate in Albany, NY
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 days. I interviewed at WellPoint (Albany, NY) in April 2012.

    Interview

    Had to go through interview and background check. The interview lasted about 30 minutes. It was good, the supervisor was very knowledgeable in what i would be doing. She explained the benefits and hours that i would be working. Also explained the training would be 2 weeks long.

    Interview Questions

    • Have i ever worked customer service before   1 Answer

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