Wells Fargo Bank Teller Interview Questions | Glassdoor

Wells Fargo Bank Teller Interview Questions

Interviews at Wells Fargo

173 Interview Reviews

Experience

Experience
63%
22%
15%

Getting an Interview

Getting an Interview
88%
6%
4%
2

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy

Helpful (2)  

Bank Teller Interview

Anonymous Employee in Tysons, VA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Wells Fargo (Tysons, VA) in November 2013.

Interview

Filled out application online then directed to a pre-screening. Once I finished pre-screening I was immediately taken to a page where I picked an appointment time for a group interview which was he next day. Attended group interview where you basically learn more about the company and the position, and you describe yourself in 2 minutes. We filled out a questionnaire and we're given a folder with some basic information.

The next day I was scheduled another interview at the branch with the branch manager and the service counter manager. Questions asked were basic behavioral questions, but it seemed enthusiasm and customer service are the main concerns. By two questions in the manager basically told me she wanted to hire me.

I smiled a lot and always referred almost every question to excellent customer service since I did not really have much sales experience.

I received a call a week later and was offered the position.

Interview Questions

  • Role play of an upset customer. I played the teller and the service manager played the customer.   2 Answers

Negotiation

I did not negotiate.

Other Interview Reviews for Wells Fargo

  1. Helpful (2)  

    Bank Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Wells Fargo.

    Interview

    I had 3 steps interview, phone, skill and math test, and two interviews with head manager and my branch manager.

    Interview Questions

    • How you deal with difficult people?   3 Answers

  2.  

    Bank Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Wells Fargo in June 2013.

    Interview

    I submitted an online application through Wells Fargo's website. I immediately received an email asking me to choose an interview date and location the next week. I attended a group interview at the nearest location. The interview was held in a conference room at a large oval table. There was one interviewer and about 12 interviewees. She asked a few questions and we each took turns answering. She asked about past positions and what we wanted to do in the future. As well as, past situations where we excelled. One hour after the interview I received a phone call to return for a second individual interview the same day. The second interview was more in depth questions about sales experience and customer service in my past jobs. It was very laid back. At the end of the interview I was told they would call me back if I got the job.

    Interview Questions

    • There were no difficult or unexpected questions. It was a very basic interview.   Answer Question

    Negotiation

    The standard starting wage was $10.50 and I recieved $10.75, probably because my previous wage was $12/hour.

  3.  

    Bank Teller Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Online assesment phone call then interview

    Interview Questions


  4. Helpful (7)  

    Bank Teller Interview

    Anonymous Interview Candidate in Boulder, CO
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Wells Fargo (Boulder, CO) in March 2014.

    Interview

    After submitting an application online, you have to take a quick online screening test (which is really easy and straightforward). I passed the screening and within two days received an email to schedule a group interview time, which was about three days later. There was only one interviewer and 9 other applicants at my group interview. Luckily I did not have to go through the teller role play or any other of the scenarios I had heard were possible for teller interviews. The interviewer only asked three main questions:

    1) Introductory question (tell me about your work/educational history, why WF bank teller position, career goals)

    2) Tell me about a time you had to reach a sales goal (how did you do it, what challenges were there, what was the outcome)

    3) Tell me about a time when you had to deal with an upset customer (how did you handle it, what was the outcome)

    So basically they are only looking for behavioral answers in the group interview. Each person answered by raising their hand and being called upon. I highly recommend not waiting until the end to raise your hand, as they are explicitly looking for leadership qualities. The interview wrapped up with a presentation about the benefits of working for WF and more information about the company in general. It was about an hour and a half in length. If the interviewer believed you were the most qualified for the position, you would receive a call within a few days, or an email otherwise. Unfortunately, there were many candidates at my interview that had previous banking experience (whereas I did not), so I did not receive a position.

    Interview Questions

    • Tell me about a time you had to reach a sales goal (I didn't have any explicit sales goals at my previous job, so I had to reach a bit to answer this question)   Answer Question

  5. Helpful (12)  

    Bank Teller Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Wells Fargo in May 2014.

    Interview

    After submitting application you will get an email with screening questions. They are really easy as they are based on how many years you have of experience of Customer service and selling experience. If you pass you will get a screen where you will be able to pick an interview time which will be conducted as a group.
    Your group will be from anything from 5-10 max. people. You will get ask 3 questions such topics as customer service, selling goal and accomplishments.
    If you pass your group interview then your information will be passed down to the branch you applied to. From there you will get a call to set up interview and well they will. have about 6questions. Then its up to the Branch manager to decide which candidate best fits his location. So good luck ! be relax and stay true to yourself

    Interview Questions

    • Tell me about a time you went above beyong for a customer?
      What has been your biggest accomplishment? How did you do acheive it ? What was the outcome ?   Answer Question

  6.  

    Bank Teller Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Group interview first with 5 other people, then did the one on one interview at the desired branch with the service manager then waited to see if i was hired and heard back within a week.

    Interview Questions

    • What would I do if I was out of balance by 500 dollars?   1 Answer

  7. Helpful (5)  

    Bank Teller Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Super easy. I had my group interview, 2nd interview, and got an offer all in one day. the hiring process was super speedy, they say it might take a few weeks for all of it to happen, but that's very unlikely.

    Interview Questions

    • I thought the interview was very easy, nothing too difficult.   Answer Question
  8.  

    Bank Teller Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Wells Fargo.

    Interview

    I applied online ,received a follow up email that included a personality test, received a call for a group interview , then was called for a second interview with my managers to be and got the all back the same day

    Interview Questions

    Negotiation

    No negotiation offered


  9.  

    Bank Teller Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Application

    I applied online. I interviewed at Wells Fargo.

    Interview

    I first filled out the application online, went through the assessment test, got an email for the interview which was a group interview of about 12 candidates all for different locations. The interview went very well the recruiter was very nice and welcoming made you feel comfortable. You watch a video fill out another application and then she asked the group about 4 questions all related to your past work experience. Make sure to participate and think about your answers before answering.

    Interview Questions

    • When was a time you went above and beyond with customer service ? Name a time you set a sales goal and accomplished it, how did you do it ? Why do you want to work for Wells Fargo ?   Answer Question

See What Wells Fargo Employees Are Saying

StarStarStarStarStar   Current Anonymous Employee in San Francisco, CA

Pros: “External candidates have a good chance since the company needs more outside experience and perspectives”“External candidates have a good chance since the company needs more outside experience and perspectives” – Full Review

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