Wells Fargo Lead Teller Interview Questions | Glassdoor

Wells Fargo Lead Teller Interview Questions

Updated Dec 4, 2017
70 Interview Reviews

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Lead Teller Interview

Anonymous Interview Candidate in League City, TX
No Offer
Neutral Experience
Average Interview

Application

I applied online. I interviewed at Wells Fargo (League City, TX) in October 2017.

Interview

I applied for the lead teller position in League City, TX. Two days later i got an email to set up a phone interview. My phone interview went well and I was then told a Branch Manager will contact me for a face to face interview. I received a call two days after my phone interview to set up my face to face interview. The questions asked were general questions about customer services, and different customer scenarios. Overall the interview process took about a week. My interview was today, so I am still waiting to see if i get an offer.

Interview Questions

  • Tell me a time you had to deal with an unhappy customer, how did you handle the situation?   Answer Question

Other Interview Reviews for Wells Fargo

  1. Helpful (3)  

    Lead Teller Interview

    Anonymous Employee in Snow Hill, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 8+ weeks. I interviewed at Wells Fargo (Snow Hill, NC) in July 2017.

    Interview

    Behavior Format Interview expected to be answered in "S.T.A.R." format. Advised to bring two copies of Resume for both Branch Manager and Service Manager II. Advised to come professionally dressed as outlined in Wells Fargo dress code policy.

    Interview Questions

    • Why do you want to be a Lead Teller?   Answer Question
    • Recall coachable moments where you had to assist other team members regarding their performance.   Answer Question
    • Name a time you had to assist a difficult customer.   Answer Question
    • Name professional achievements that you've had.   Answer Question
    • Name a time you had to have a difficult conversation with a customer or team member.   Answer Question
    • Name a time you went above and beyond to ensure the customers satisfaction.   Answer Question
    • Describe a time where making an ethical decisions was tough for you.   Answer Question
    • Describe a time you had to maintain professionalism in a frustrating situation.   Answer Question
    • Name a time you overcame an obstacle. What did you learn from the experience?   Answer Question

  2.  

    Lead Teller Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Interview

    Phone interview. Applied, took a couple of weeks, then was sent an email to pick a time for a phone interview. On the day and time someone from wells fargo will call you and ask many customer service questions. Then will let you know in a week if you moved on to the next step.

    Interview Questions

  3. Helpful (7)  

    Lead Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Application

    The process took 1+ week. I interviewed at Wells Fargo.

    Interview

    Simple, first phone interview then if you pass you move on to interview with SM's. Don't jump to the answer relax really pay attention and then answer. They love the answers to be in 3 format story form. What happened , how did you handle it and what was the outcome

    Interview Questions

    • Tell me about a time where you had a irate customer?   1 Answer

  4.  

    Lead Teller Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Wells Fargo (Houston, TX) in June 2017.

    Interview

    i had a phone interview at first for 20mn. then a face to face a week later. it was very structured. the face to face interview lasted about 30mn. almost all the questions are about scenarios encountered with customers.

    Interview Questions


  5.  

    Lead Teller Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Wells Fargo (Charlotte, NC).

    Interview

    They use the STAR format. For those that are not familiar with this process they ask a question and you have to answer using the format as follows: what the Situation or Task, the Action you chose to solve the problem and what the Resolution was. It's fairly simple and I feel that most people speak like this without thinking of the STAR format.

    Interview Questions

    • Q: Describe a time when you had to resolve a difficult situation?   Answer Question

  6.  

    Lead Teller Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at Wells Fargo (Charlotte, NC) in January 2017.

    Interview

    Apply online ,pass a phone interview,then schedule for one on one .
    It's all based on past experiences
    Situation,Action and results.

    Plan all scenarios n rehearse in a mirror if you have to to correct all unprofessional mannerisms.
    It's usually 2 people who perform job interviews n they both take turns in asking question n jotting down your answers.
    Remember to shake hands with both interviewers after the fact m thank them for the opportunity

    Interview Questions

    • Tell me about a time you encountered an irate customer   1 Answer

  7.  

    Lead Teller Interview

    Anonymous Employee in Columbia, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Wells Fargo (Columbia, SC) in January 2017.

    Interview

    Interview questions were pretty in depth. They were very similar to service manager duties. Customer service, numbers, motivating others etc. They were asked in the STAR format. Interviewed by service manager and branch manager.

    Interview Questions

  8.  

    Lead Teller Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Wells Fargo (Phoenix, AZ) in November 2016.

    Interview

    Applied online and then had a phone interview with recruiting. Once you pass the screening stage or initial phone interview then you get scheduled with the branch manager and service manager for a second interview in person. If you get the job then recruiting will reach out to the individual with a job offer.

    Interview Questions

    • Tell us of a time where you had to remain professional when you were frustrated?   Answer Question

  9.  

    Lead Teller Interview

    Anonymous Interview Candidate in Fort Myers, FL
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Wells Fargo (Fort Myers, FL) in September 2016.

    Interview

    Don't be fooled, they are still 100% focused on sales. Your first interview will be with a room full of other applicants fielded from the website. there will most likely be 2 people asking a series of sales related questions.

    One of the girls said if your meet the requirements, we will call you by Friday. If not, you will be getting a email. - Neither of these happened and I had to email them 2 weeks later about it and finally got a call from a local branch manager for a 2nd interview.

    This 2nd interview was disappointing because once again, it wasn't how you treat customers or your customer service skills, it was 100% sales questions.

    Do not be fooled with the latest commercials indicating they are back to focusing on the customer. every question was about sales and NOT customer service!

    I do not want to work for a company that isn't focused on customer service.

    Interview Questions

    • What was your last sales goal
      How did you increase sales
      what was your biggest challenge on your sales quota   Answer Question

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