Wells Fargo Phone Banker Interview Questions | Glassdoor

Wells Fargo Phone Banker Interview Questions

Updated Jul 14, 2017
88 Interview Reviews

Experience

Experience
65%
24%
10%

Getting an Interview

Getting an Interview
83%
7%
3%
2
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy

88 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

 

Phone Banker Interview

Anonymous Employee in Charlotte, NC
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Wells Fargo (Charlotte, NC) in July 2017.

Interview

I applied online, the next day i got an email asking me to pick a date and time for a group interview. After that if selected you will have a one on one interview with one of the managers and should receive a response within five business days.

Interview Questions

  • Describe a time you went above and beyond for a customer.   Answer Question

Other Interview Reviews for Wells Fargo

  1.  

    Phone Banker Interview

    Anonymous Employee in Lubbock, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Wells Fargo (Lubbock, TX) in May 2017.

    Interview

    after applying and completing a survey, you will get an email prompting you to sign up for a group interview. After the group interview, a second interview will be scheduled, this one is more in depth and one-on-one with a team lead. With-in two weeks, they will either call you to extend an offer, or e-mail you to let you know they went another direction.

    If you accept an offer, they will put you in a 4 week training course, then a 2-week on-the job training before starting your normal shifts.

    Before starting training you will be required to consent to fingerprinting, and background check. The bank is not allowed to hire those with a criminal background,

    Interview Questions

    • give an example of a policy change, and how you accommodated this change.   Answer Question
    • give an example of a time when someone was angry with you and how you reacted.   Answer Question

  2.  

    Phone Banker Interview

    Anonymous Employee in El Monte, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Wells Fargo (El Monte, CA) in May 2017.

    Interview

    Relatively simple interview, nice recruiter, made me feel at ease. My case was a little different, I went through 3 interviews. First was a group interview, then a one on one, and lastly a language test which consisted of a speaking and reading portion which technically makes it a 4 part interview.

    Interview Questions

  3. Helpful (8)  

    Phone Banker Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Wells Fargo (Charlotte, NC) in April 2017.

    Interview

    The process is REALLY easy. Its a group interview to start. STILL treat it as if its one on one. Follow directions and direct answers to her. After that I recieved an email to come in the next day for a 1 on 1 pretty badic call center interview questions and the next day I was getting an offer

    Interview Questions


  4. Helpful (14)  

    Phone Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Phone interview first, then call back for a face to face group and individual interviews, if hired a background check is done. Once background check is completed six week training is scheduled if hired.

    Interview Questions

    • Name a time you dealt with a difficult customer and how you handled it   Answer Question

  5.  

    Phone Banker Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Wells Fargo (Charlotte, NC) in January 2017.

    Interview

    You start phase 1 which is a group interview. It is about 7-10 of people in the room with you and the recruiter goes in a circle around the room asking 4 questions. They really want to know how you deal with customers. Use key words like empathy, patience, etc.

    Interview Questions

    • How much experience do you have in customer service. Give detailed information.   1 Answer

  6. Helpful (2)  

    Phone Banker Interview

    Anonymous Interview Candidate in Homewood, AL
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2 days. I interviewed at Wells Fargo (Homewood, AL) in December 2016.

    Interview

    I filled the application out online two days late I got a email to pick what day and time I could attend the interview it was a group interview when all the candidate enter the room we sat in the chairs we were asked multiply questions one by one while answering the question the lady were typing our answers on a laptop also it was a powerpoint going while she was interviewing us tell use about the job description compensation all that good stuff the interview took close to a hour after the interview was over we were told to wait two days for the supervisor to pick the best candidate we were told to wait for a call if not a call to wait for a thank you email and that was about it

    Interview Questions


  7.  

    Phone Banker Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Wells Fargo (Charlotte, NC) in October 2016.

    Interview

    First round was a group interview, which I was selected to go to the next step face to face interview. When interviewing with Wells you must answer with a specifics.

    Interview Questions

    • Tell me a goal that you set and how did you accomplish it.   Answer Question
  8. Helpful (15)  

    Phone Banker Interview

    Anonymous Employee in Glen Allen, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wells Fargo (Glen Allen, VA) in June 2016.

    Interview

    The first interview was a group interview with the recruiter (my interview only had two other people in it, but it's normally more people). During the first interview, the recruiter basically just gave some examples of what a typical day is like as a phone banker. He also asked us questions to see how we would fit as a Phone Banker. The recruiter will ask you general questions like "Give an example of a time you dealt with a rude customer? What was the result?" "Why do you think you would be a good fit with Wells Fargo?" & "How would you rate your skills using computer software such as Microsoft Office?"

    If you're selected to move forward, you will receive a call from the recruiter about scheduling a second interview. (It took two days for them to call me about the second interview, sometimes it may take longer). This interview will be with the district manager. This interview is one-on-one, but you are basically being asked the same questions from the group interview. They will want you to be VERY specific about your sales experience & customer service experience. Be prepared to answer questions about the skills you would bring to the company & your career goals. Try your best to show confidence in your answers, you don't want to give the impression that you're unsure of yourself!

    If you're selected to move forward, the recruiter will call & offer you the job. You can choose to negotiate for more money, but it's extremely unlikely that their offer will change unless you have prior banking experience. After you accept the offer, you will be emailed a background check form and you will have to schedule a fingerprint scan. Once everything is cleared you will begin training & officially start your career with Wells Fargo! Hopefully I was detailed enough about the process.. Good luck to all of you!

    Interview Questions

    • Give an example of a time you dealt with a rude customer? What was the result?   Answer Question
    • Why do you think you would be a good fit with Wells Fargo   Answer Question
    • How would you rate your skills using computer software such as Microsoft Office?"   Answer Question

    Negotiation

    Due to my lack of banking experience, I was not able to negotiate the salary they offered me


  9. Helpful (27)  

    Phone Banker Interview

    Anonymous Employee in Shoreview, MN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Wells Fargo (Shoreview, MN).

    Interview

    Group interview first, and when you are selected you get a one on one interview. After that you told the hiring manager will review your everything and give you a call if your qualifications meets business needs. The process took about 2 weeks

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.