Wells Fargo Phone Banker Interview Questions | Glassdoor

Wells Fargo Phone Banker Interview Questions

Updated Feb 11, 2017
83 Interview Reviews

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Phone Banker Interview

Anonymous Employee in Charlotte, NC
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4+ weeks. I interviewed at Wells Fargo (Charlotte, NC) in December 2015.

Interview

You have an initial phone interview. After the initial phone interview you have an interview with one of the managers. They interview with the STAR method which is very easy if you practice questions based off your past experience.

Interview Questions

  • Name a time you had to work with someone difficult to get along with on a project. What did you do to overcome your differences to meet a certain goal?   Answer Question

Other Interview Reviews for Wells Fargo

  1. Helpful (5)  

    Phone Banker Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wells Fargo (San Antonio, TX).

    Interview

    Applied online. Received an email saying to schedule a group interview the next day. Had the group interview within a few days. Group interview consisted of 6 people. We were asked to give a few details about our work experience, specifically sales. Received a 1:1 interview. Received offer.

    Interview Questions

    • How many computer programs can I handle at one time. What type of sales goals have I met in the past.   Answer Question
  2.  

    Phone Banker Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wells Fargo.

    Interview

    The first step of the process was a group interview. Second step was a 1 on 1 with that manager. They'll email you and basically say other candidates are better than you

    Interview Questions

  3.  

    Phone Banker Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience

    Application

    I applied online. I interviewed at Wells Fargo.

    Interview

    Applied online and set a phone interview the next day. Lady that did the phone interview was so rude! When complained about her, I was ignored. Then went for in person interview and manager seems annoyed to do the interview

    Interview Questions

    • What's your highest sales goals? How much was your highest bonus? Tell me about a time you had to help the team meet sales goals?   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (1)  

    Phone Banker Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Wells Fargo (Phoenix, AZ) in August 2015.

    Interview

    you did a phone screening, a 1:1, and then they would call you back within the next couple of days on if you got the job or not. what took the longest was the criminal screening

    Interview Questions

    • What was one time where you worked most efficiently as team?   1 Answer
  6. Helpful (3)  

    Phone Banker Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Wells Fargo (Charlotte, NC) in June 2015.

    Interview

    I applied on 6/18 (Thursday). I was emailed within 2 days to set up a phone interview, which took place on 6/24 (Wednesday). I was called on 6/29 (Monday) to set up a one-on-one interview at the Call Center in Charlotte. I interviewed on 7/2 (Thursday). And I was emailed that I was not offered a position on 7/10. Overall, it took about 3 weeks.

    The phone interview was pretty simple. Basic questions going over your resume. "I see you worked at this place. Can you describe your duties?" kind of thing. The phone interviewer also asked about my sales experiences and how previous employers would rate my customer service. I used a lot of specific examples and had some stories prepared, which seemed to help. I also asked the interviewer a few questions at the end of the phone interview. Most reviews that I read said the phone interview was approximately 30 minutes, but mine was 10 minutes.

    The on site interview was a bit more intimidating. The interviewer made me feel very welcome and very relaxed. He was very nice and the environment was very casual. He had 5 pages of questions to ask and had to write all of my answers, so there was very little eye contact (which he apologized for before we even started). He also took the time to explain the job and emphasized several times that this position is based in sales. There are hourly, daily, and monthly sales goals. The interview questions were pretty simple as long as you prepared for them. They were typical behavioral based questions and I used the STAR method to answer them. Many of them were multiple parts, but they pretty much allowed for you to use the STAR method. "Tell me about a time when xxx, the actions you took to resolve the problem, and the results of your actions." If the questions are not behavioral, then they are about your sales experiences.

    Interview Questions

    • Can you describe your duties when you worked at XXX?   Answer Question
    • Tell me about your biggest sale. How did you do it? What were the results?   Answer Question
    • How would your previous employers rate your customer service skills?   Answer Question
    • If you were under your sales goals and you were already working with your boss to improve, what else would you do to improve and meet your goals?   1 Answer
  7.  

    Phone Banker Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Wells Fargo (San Antonio, TX) in June 2015.

    Interview

    The open house setting was intimidating, because there were many other applicants. Two interviews onsite were conducted. If you only had one interview while at the job fair your odds are against you.

    Interview Questions

    Negotiation

    Minimal

  8. Helpful (2)  

    Phone Banker Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Wells Fargo.

    Interview

    Had a group interview with 8 members.There was a single interviewer .After initial round of introductions the interviewer asked questions about describe your sales role,why this organization etc.The order of answering questions was left to candidates.I was called back in an hours time and informed about 2nd one to one interview.The interview questions were pretty standard like why you want to join customer service,tell me about your biggest achievement,strengths,how do you work with team etc.

    Interview Questions

  9.  

    Phone Banker Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Declined Offer
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Wells Fargo (Los Angeles, CA).

    Interview

    the first process is an interview on the phone, S.T.A.R questions, experiences, how would you handle certain situations, be knowledgeable when answering questions, face to face interview is easy just be detailed when answering questions give certain history about answers

    Interview Questions

    • there are no difficult questions, over the phone....its just very bashful. face interviews are pleasing just be professional and answer with details and past expierences.   Answer Question

    Reasons for Declining

    N/A

  10. Helpful (42)  

    Phone Banker Interview

    Anonymous Employee in El Monte, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Wells Fargo (El Monte, CA) in July 2014.

    Interview

    Their HR will send an email for you to finish. Those questions are easy. It is about your work ethnic and common sense. If they like your application, they will have a phone interview. The phone interview is straight forward. Pass it, then you get to meet/ interview with the branch manager.

    Interview Questions

See What Wells Fargo Employees Are Saying

Auditor

Star Star Star Star Star     Former Anonymous Employee

Pros: “large organization so you get opportunities to learn a lot”“large organization so you get opportunities to learn a lot” – Full Review

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