Wells Fargo Teller Interview Questions | Glassdoor

Wells Fargo Teller Interview Questions

Updated Nov 16, 2017
1,193 Interview Reviews

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Teller Interview

Anonymous Interview Candidate in Pensacola, FL
No Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 days. I interviewed at Wells Fargo (Pensacola, FL) in October 2017.

Interview

The interview was good interview. It wasn’t as difficult as i thought it would have been and the interviewer was courteous. The interview did not take long either. It was pretty much a good process.

Interview Questions

  • Give one example of a time you went above and beyond to ensure customer satisfaction.   1 Answer

Other Interview Reviews for Wells Fargo

  1. Helpful (423)  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7 weeks. I interviewed at Wells Fargo.

    Interview

    So you apply to all the job postings that you want online wellsfargo.com/careers. You have to make an account and apply for each job post individually. Then you get an email to do a screening. It's a bunch of random aptitude questions. Then you'll get a choice as to when you would like to attend a group interview. This is for your entire metropolitan area. You interview with a recruiting officer. The group interview is about 2 hours long. You have to apply for all the job postings you want online again. Then you'll get an email telling you you can come for another interview-it is either one on one or another group interview. Or you'll get one saying they chose to go a different direction. If you get the former you'll go to a group interview-at least in my case- with a hiring panel. It has the district manager, and the managers at all the stores that have openings in the area. They'll ask you questions. Then at that point they write what they like about you and send it to recruitment who then makes the final decisions. Then the recruiting officer will either call you or email you telling you if you got the job. But careful, then you have to do an online application, set up a date for a fingerprint analysis, then the background check officialpy starts which could take a while. The. After that clears it's another week or two until you go into 2 weeks of mandatory 8-5 training. All in all the hiring process is about 6-8 weeks. It's long for an entry level job.

    Tips- you don't have to be the first one to answer all of the questions but try to be the third or forth, because sometimes they'll skip to the next question for the sake of time
    Smile: look the interviewer straight in the eye and smile and make eye contact even when they're talking to the whole group.
    Dress: Dress better then you think you should. Wear a suit. For girls a blazer and work pants is perfect. They should be wrinkle free and ironed. Stick with neutral colors and minimal makeup. Girls don't ever wear bold lipstick to an interview it's just not appropriate. And no chipped nail polish. Guys- if you wear a suit don't wear a black tie- it's only appropriate for funerals and weddings. Make sure your socks don't show and your tie should match your shirt.
    Sales- what they're looking for the most is cash experience and sales experience. And people who can learn quickly and easily. Extra friendly is the key word here. They also have customer satisfaction surveys so if you're not great with customers it might not be the right fit.

    Interview Questions

    • Whats a time you've overcome an obstacle? what did you learn?   9 Answers
    • Whens a time you've dealt with a difficult customer? How did you retain them?   5 Answers
    • Name a professional achievement. What did you learn about yourself?   7 Answers
    • We find coachability very important. Whens a time you'd say you learned a task quickly and effectively   2 Answers
    • Tell us about a personal sales goal. MOST IMPORTANT   2 Answers

    Negotiation

    Sometimes with tellers you'll have to mark both part time and full time because they have more part time positions available- but it could lead to full time. Just be prepared that it could be part time they're offering you. I got
    A part time of 24 hours a week.


  2.  

    Teller Interview

    Anonymous Employee in Berkeley, CA
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. I interviewed at Wells Fargo (Berkeley, CA).

    Interview

    Group interview with other candidates, Phone,3 managers interview back to back, and one with the store manager for the branch you are applying for. Overall intimidating but at the time I could think on my feet and was up for the challenge.

    Interview Questions

    • Above and beyond for a customer?   1 Answer
    • conflict or coaching at work and how did you resolve?   1 Answer
  3.  

    Teller Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Wells Fargo.

    Interview

    Applied online. I had a phone interview and a few days later I was called in for an interview with the banking managers. The interview was simple, about 30 minutes. The questions were your normal "Tell us about yourself" and "Name a time when..." type of things.

    Interview Questions

    • Name a situation where you had to deal with an angry customer.   Answer Question

  4. Helpful (1)  

    Teller Interview

    Anonymous Interview Candidate in Wichita, KS
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Wells Fargo (Wichita, KS) in September 2017.

    Interview

    After an application is submitted the applicant must fill out a panel/ quiz. Then there will be a phone interview followed by an in person interview. The company heavily emphasizes customer service and that there is not a set number of sales goals that employees need to meet. I imagine this is due to the scandal involving the mass quantities of fake accounts created by desperate employees due to too strict of sales goals in the past. Overall it seems like they improved their culture and policies.

    Interview Questions

    • Describe a time you determined a product specific to a customer's needs.   1 Answer

  5.  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wells Fargo in September 2017.

    Interview

    First, you fill out the online application and take an assessment. Then you will receive an email to set up a phone interview. You can then select the date and time. The phone interview was around 20 minutes.

    Interview Questions


  6.  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wells Fargo in September 2017.

    Interview

    First, you get a group interview (8-12 people). If the recruiter thinks you are suitable, she will dispatch you to one of the branch for a one on one interview with a recruiting manager and a branch manager. The key is to be honest and trustworthy.

    Interview Questions

    • Have you ever gone beyond your job expectations? How? What did you learn from it?   Answer Question

  7.  

    Teller Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Wells Fargo (Orlando, FL) in September 2017.

    Interview

    It was a group interview held in the Downtown Orlando office. There were 9 of us present, 3 never showed up. They asked us questions and gave each of us a turn to anser

    Interview Questions

    • Provide an example of a difficult customer and how you handled the situation.   Answer Question
    • Do you have cash handling experience?   1 Answer
  8.  

    Teller Interview

    Anonymous Interview Candidate in Sunnyvale, CA
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wells Fargo (Sunnyvale, CA) in September 2017.

    Interview

    After I submitted my application, I got an invite to take a Prescreen / Questionnaire. After this, I was told to schedule a self-scheduled phone interview. After that, the recruiter told me she would recommend me to the branch manager for an in person interview. Two days later, the branch manager of the store that I applied for reached out to me asking to schedule an in-person interview. It was a panel interview that lasted for about 20-25 minutes.

    Interview Questions

    • Tell me about yourself.
      Tell me when you had to deal with a difficult customer and how you handled the situation.
      Tell me a time when you had to meet a goal.   Answer Question

  9. Helpful (3)  

    Teller Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Wells Fargo (Atlanta, GA) in August 2017.

    Interview

    I applied online and received a call a week later asking me to come in for a group interview. It was held at the corporate building on 17th in Atlanta. The questions were all about your skills and experience. The more cash handling experience you have the better. A few hours later I got a call from the recruiter saying she is sending my information to the hiring manager for a panel interview. The next day I got a call from the branch manager scheduling my behavioral interview with two service managers. A little more than a week went by when I finally heard from the recruiter offering me the position. Fingerprints were done the next day (Friday). Today (Wednesday) I got a call saying my background and fingerprints all checked out!

    Interview Questions

    • Group Interview: How much cash handling experience do you have?
      Behavioral Interview: Tell me a time where you integrity was questioned.   1 Answer

See What Wells Fargo Employees Are Saying

StarStarStarStarStar     Former Anonymous Employee

Pros: “upward career advancement and nationwide foot print”“upward career advancement and nationwide foot print” – Full Review

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