H&R Block Interview Question: What did you do when you had ... | Glassdoor

Interview Question

Client Service Professional Interview

What did you do when you had to mediate an issue with an

  angry customer? How did you make sure they still walk away happy?

Interview Answer

1 Answer


I explained how I had to deal with a pair of customers fighting in my previous place of employment, and how I calmly but firmly (and safely) stopped the altercation, and still created a brand presence that shows we want their business.

Interview Candidate on Jan 10, 2012

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