PNC Financial Services Group Interview Question: What is exceptional customer ... | Glassdoor

Interview Question

Bank Teller Interview Norridge, IL

What is exceptional customer service to you?

Answer

Interview Answer

3 Answers

7

I said that smiling is a big key to customer service, they liked that awnser

Interview Candidate on Jun 23, 2011
3

Smiling and acknoledging the customer, striking up convo with the customer. Ask if there is anything you can do to help them. Always be courteous even when they're not. Kill them with kindness. :)

Anonymous on Jul 6, 2011
1

Having a smile on your face, acknowledging every guest and being able to work quickly with little to no mistakes. I also think be able to read how people are feeling is important is any customer service job. Know how to read them to make the proper decision on what is appropriate small talk with that specific guest.

Anonymous on Aug 26, 2015

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