The Home Depot Interview Question: What is great customer servic... | Glassdoor

Interview Question

Associate Interview Chicago, IL

What is great customer service?

Answer

Interview Answer

1 Answer

1

Ask the customer about what project they are working on and get a feel for their experience. Solve the customer's problem. If they are inexperienced, walk them through the process step-by-step. Be sure to confirm that they have all the tools and safety gear they need. If they're experienced, don't waste their time. Get them the item they need and out the door. Most people fall somewhere in between. Tailor your service to their needs and knowledge.

Interview Candidate on Jul 27, 2015

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