CVHCare Home Health Interview Question: What is one thing that frustr... | Glassdoor

Interview Question

RN Case Manager Interview San Ramon, CA

What is one thing that frustrated you about your previous

  job? How important is communication? What is the difference between facility nursing and home health nursing? How do you deal with difficult patients? Co-workers?
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Interview Answer

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No support from manager and director of the unit i.e. staffing issues, ideas to maker unit function better, etc. Communication and transparency is very important and really listening to those whoa re in the front line because they are the experts of how the unit is flowing and functioning and what is needed.
dealing with difficult patients: Try to remember to stay calm and sympathetic. Listen to the patient and let the patient vent and then clarify what has been said to let the patient know that you are listening and validating their feelings.
As far as dealing with co-workers you can also apply the same response as well as using the crucial; conversations steps and methods.

Anonymous on Apr 2, 2017

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