J.P. Morgan Interview Question: What is the most important th... | Glassdoor

Interview Question

Bank Teller Interview Bronx, NY

What is the most important thing about customer service?


Interview Answer

3 Answers


chase is now focused on the customer...Customer is always right and chase never says no.

Interview Candidate on Apr 27, 2012

Not quite a free-for-all as Candidate posted.

The actual view of Chase is offering options, helping to find sensible solutions, and going above and beyond to grow and retain banking business.

For example, giving a one-time courtesy overdraft fee waiver, while showing the customer the multiple ways to track their accounts that Chase offers, including paper statements, the automated account information toll-free number, the Chase Online website, the Chase Mobile smartphone app, and using a Chase ATM for balances. The fee is waived with the understanding that the customer knows what tools are available, and that any future overdrafts incurred because they are not monitoring their accounts are their responsibility.

Gatecrasher on Jan 17, 2013

In my opinion, having patience and a friendly personality is the most important. Must also have professional communication skills.

Marry Naber on Feb 17, 2019

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