Apple Interview Question: What's more important, fixing... | Glassdoor

Interview Question

Apple At Home Advisor Interview Rock Hill, SC

What's more important, fixing the customer's problem or

  creating a good customer experience?

Interview Answer

8 Answers


creating a good customer experience bc to me in a good experience you satisfy all the customers needs and beyond and that include solving whatever issues may be occurring at the time.

cinn on Apr 12, 2015

its neither.
I would spend the time to perfect the product before it is released. I'd perfect it to the degree that there is no need for customer service nor fixing customer's problems.

Anonymous on Apr 16, 2015

One must remember the position being applied for to determine the correct answer. As an at home advisor, the customer is calling because they have a problem. Therefore by solving the customers problem in a professional and friendly manner, this leads to a great customer experience.

D on Apr 17, 2015

Great info. Does Apple require you take more than 1 chat at a time? I noticed you mentioned a 2 chat simulation.

Anonymous on May 25, 2015

Creating a good customer experience

Anonymous on May 28, 2015

And yes, to answer your question, Apple requires up to 2 chats at a time, which they say will be in separate windows, but in the interview process, they only have one window with which to test you on.

S on Jun 17, 2015

That's exactly right. 2 chats is typically the max, and they appear in 2 separate windows. However, both are housed within an intuitive, streamlined application that makes handling concurrent chats extremely easy. I absolutely love my job here. Good luck, folks!

Anonymous on Jun 18, 2015

Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job.

Diva Diva on Jul 7, 2015

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