Brookhaven LAB Interview Question: What was the most challenging... | Glassdoor

Interview Question

Windows Systems Administrator Interview Upton, NY

What was the most challenging customer situation you had to

  deal with?

Interview Answer

1 Answer


After-hours support call with a manager (non-IT) who was having an issue with a deadline submission; they didn't know how to use the VPN/network sign-on, so I had to have patience and display empathy for them as they slowly followed my instructions and successfully logged on (it took almost 45 minutes to get this person to do as I suggested); there were also language challenges, as the manager was not a native English speaker, but was under significant pressure for a deadline submission.

Interview Candidate on Dec 19, 2017

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