Kaiser Permanente Interview Question: What was your best customer s... | Glassdoor

Interview Question

Ward Clerk Transcriber Interview Los Angeles, CA

What was your best customer service experience?


Interview Answer

1 Answer


A patient needed appointments to be made for radiology studies and the times were not adjusting to her schedule. I made all the necessary calls to reschedule all appointments for her, then emailed her all the information. Her comments were "thank you for being so prompt and willing to help a little old lady like me." That made my day!

Anonymous on Feb 27, 2014

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