It's Just Lunch Interview Question: What were some of your bigges... | Glassdoor

Interview Question

Inside Sales Director Interview San Diego, CA

What were some of your biggest challenges in dealing with

  difficult clients and how did you overcome them?

Interview Answer

1 Answer


Clients disgruntled because their were errors on their ads. sometimes it's the publishers fault, but many times it can be the clients error.
I always remain calm, let the person speak, really listen, and then they usually calm down. At that point I assure them that we'll make it right. I explain that I will research the situation to find the best possible solution. I make them feel valued and treat their situation as top priority.

Interview Candidate on Feb 4, 2010

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