It's Just Lunch Interview Question: What were some of your bigges... | Glassdoor

Interview Question

Inside Sales Director Interview San Diego, CA

What were some of your biggest challenges in dealing with

  difficult clients and how did you overcome them?
Answer

Interview Answer

1 Answer

1

Clients disgruntled because their were errors on their ads. sometimes it's the publishers fault, but many times it can be the clients error.
I always remain calm, let the person speak, really listen, and then they usually calm down. At that point I assure them that we'll make it right. I explain that I will research the situation to find the best possible solution. I make them feel valued and treat their situation as top priority.

Interview Candidate on Feb 4, 2010

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