AutoZone Interview Question: What will you do when you fac... | Glassdoor

Interview Question

Customer Services Interview Millbrae, CA

What will you do when you face an angry customer?

Tags:
business problem, exeding customer service
Answer

Interview Answer

3 Answers

0

Try to make him/her come down!!

Interview Candidate on Aug 13, 2010
0

laugh cause it makes them angier and its funny cause they get angrier(Ive done this customer finally got it cause he wouldnt get anywhere with me yelling at me like a child and calmed down was funny as *ell)

Anonymous on Sep 2, 2010
1

Remain calm and refer him to a manager to help solve a problem. If no manager is around explain the policy regarding his issue. If it is not within policy apologize and say that there is nothing else that could be done.

Anonymous on Jun 23, 2015

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