Walmart Interview Question: What would I do if a customer... | Glassdoor

Interview Question

Cashier Interview Morgantown, WV

What would I do if a customer came in and wanted to return

  an item they say they purchased just a week ago but it clear that it was highly used and they had just cleaned it up some.

Interview Answer

1 Answer


What is the store policy regarding returns? How much authority is a cashier or salesperson given to make decisions on accepting or rejecting returns? If in doubt, call a manager to make the decision about whether or not to accept the merchandise back from the customer. Or, if there is a customer service department, that is where the customer should be directed.

Sarah on Apr 12, 2013

Add Answers or Comments

To comment on this, Sign In or Sign Up.