BlackBerry Interview Question: What would you do if a custom... | Glassdoor

Interview Question

Customer Technical Support Interview Irving, TX

What would you do if a customer called in demanding a

  solution that was against policy and threatening to call CEO if you didn't do what they demanded.

Interview Answer

1 Answer


Follow policy which probably addresses this kind of issue and calmly follow that policy and possibly escalate to somebody else if able.

Interview Candidate on Jan 4, 2011

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