Bank of America Interview Question: What would you do if a frustr... | Glassdoor

Interview Question

Personal Banker Interview Long Beach, CA

What would you do if a frustrated customer wanted a refund

  on a fee, but it was against company policy.

Interview Answer

2 Answers


I would work with management to see if there is another way I could satisfy his needs that was by company policy.

Interview Candidate on Mar 23, 2013

Focus on why the fee happened and look for solutions going forward

Anonymous on Mar 9, 2015

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