Cub Foods Interview Question: What would you do if a store ... | Glassdoor

Interview Question

Loss Prevention Interview Minneapolis, MN

What would you do if a store associate approached you and

  informed you that they just witnessed a customer conceal an expensive item into their coat pocket?
Answer

Interview Answer

2 Answers

0

You let it go!! You cannot make an apprehension on the word of anybody else!

Interview Candidate on Apr 14, 2009
0

I would “kill the customer with kindness:” Give the customer my full attention and bog them down with customer service questions and repeatedly ask if there is anything I can do to help them. This often makes the thief nervous and can dissuade them from stealing. If it turns out the customer didn’t steal anything and the associate was wrong, this technique won’t have caused any harm to the customer or negatively influenced their experience.

Anonymous on Jul 26, 2016

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