ResourceOne Interview Question: What would you do if there wa... | Glassdoor

Interview Question

IT Helpdesk Interview(Student Candidate) Tulsa, OK

What would you do if there was a problem that you didn't

  know how to solve off the top of your head?
problem solving

Interview Answer

2 Answers


Ask my coworkers and supervisors for help with the problem. (The interviewer nodded to this answer, as if that was what he wanted or expected to hear)

Interview Candidate on Oct 11, 2011

I've been asked this many times as well and it seems that they are looking for your ability to be autonomous.
First, search any knowledge base that the team has set up.
Second, search open and archived tickets for possible solutions
Third, Google
Fourth, coworkers.

OldTimer on Apr 19, 2012

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