Time Warner Cable Interview Question: Whats the difference between ... | Glassdoor

Interview Question

Customer Service Representative Interview Garfield Heights, Cuyahoga, OH

Whats the difference between good customer service and

  great customer service?

Interview Answer

2 Answers


Good customer service is just doing your job, great customer service is leaving the customer happy and satisfied with what you have done for them.

Interview Candidate on Sep 14, 2012

Good customer service is just doing the bare minimum. Great customer service is going above and beyond all expectations.

Anonymous on Oct 26, 2014

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