Cablevision Systems Interview Question: When you experienced a tough ... | Glassdoor

Interview Question

Customer Service Representative Interview Melville, NY

When you experienced a tough customer, how did you handle

  him or her?
Answer

Interview Answer

4 Answers

3

I calmed the person down by letting them vent.

Interview Candidate on Mar 19, 2009
3

let them talk or finish their story and then u summary what they trying to tell before u advice them what they should do next.

Tisa5856 on May 7, 2009
0

let them talk or finish their story and then u summary what they trying to tell before u advice them what they should do next.

Tisa5856 on May 7, 2009
8

Listen to the customer all the way through. Acknowledge the issue. Ask how they would like you to make it right. Give advice, let them know what you will be able to do.

nony77 on Nov 4, 2009

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