Verizon Interview Question: Whether you would help a cust... | Glassdoor

Interview Question

Sales Representative Interview

Whether you would help a customer with a problem or make a

  new sale. I am not sure if this twas a trick question or not.

Interview Answer

4 Answers


Make a new sale! This was easy to answer although I think some people might want to say they would help resolve a problem.

Interview Candidate on May 11, 2013

i dont think there is a right or wrong answer on this one. It costs 5 times more to get a new client than to keep an existing one. but it is also important to make new customers as well. it is more cost effective to help the customer with a problem to keep their business.

Anonymous on Sep 8, 2013

I would see if I could help the customer by making a sale! For example, if a customer called complaining that she was constantly going over her data, I would suggest an increase on her data plan, working with her to find the plan that was perfect for her needs.

Rhiannon Smith on Feb 28, 2014

I would say that you help which customer you interacted with first. You don't want to give treatment to a customer just because it will put money in your pocket. Giving exceptional customer service is key and it does build customer relationships which generate revenue!

mary on Mar 3, 2014

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