Whole Foods Market Customer Service Supervisor Interview Questions | Glassdoor

Whole Foods Market Customer Service Supervisor Interview Questions

Interviews at Whole Foods Market

17 Interview Reviews

Experience

Experience
76%
6%
18%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy

 

Customer Service Supervisor Interview

Anonymous Interview Candidate
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 1 day. I interviewed at Whole Foods Market in July 2009.

Interview

The interview stages are: 1. either tagteam or one-on-one i-view with peer supervisors and/or shift leader. 2. panel interview. 3. background check. Only got to 1st stage. I was contacted within 5 hours of end of interview that I would not be granted a panel/group interview. Rejection contact was made by a separate person as fyi. Interviewers follow a script to ask questions about what you know about the culture of Whole Foods and your knowledge of organic foods. I was also asked about how often got raises in present job. I must assume that they base initial rejections on gut-feelings. I felt like I was carrying interview as the ones assigned to this task for me were not organically (yes I meant this pun) excited about their task. Perhaps I was brought in as a benchmark to evaluate against internal candidates. Their loss is all that I can say as I am not anxious to shop their anytime soon.

Interview Questions

  • How often did you get raises in your current or previous job?   1 Answer

Other Interview Reviews for Whole Foods Market

  1. Helpful (5)  

    Customer Service Supervisor Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took a week. I interviewed at Whole Foods Market (Chicago, IL) in June 2011.

    Interview

    If you don't have knowledge of the company and/or organics, you're screwed. The very same phone call to let me know they were interested in me to come in for an interview they asked if I could do a quick phone interview, and I couldn't so we scheduled an interview a week afterwards. That 1st interview was with the TL/ASTL (Team/Assistant Team leaders) of the customer service/front end department. Right off the bat, you're tested on your knowledge of organics and the company, as well as feeding into your personality and people skills as well as job skills tied into the position. The interview went very smoothly and was offered not only a 2nd interview but a job regardless as a cashier if I didn't pull through in my 2nd interview.

    The 2nd interview took place five days after and was a panel interview consisting of the TL, 2 ASTL, 2 current supervisors and a cashier where they dug deeper into your personality and work+business ethics.

    Even though the 2nd interview gave me nerves a run for their money, the interview still went very smoothly. Seriously about 3 hours after the interview I received a call that I got the job.

    Interview Questions

    • Name your weakest and strongest attribute..   1 Answer
    • What is your opinion on company policies and how and what you do if you disagree with a policy or policies?   1 Answer

    Negotiation

    Negotiation really didn't happen, I was told my hourly rate and I just agreed to it since it was the highest I've ever been offered in my job history.


  2. Helpful (1)  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Lafayette, LA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Whole Foods Market (Lafayette, LA) in October 2018.

    Interview

    Asked to do a phone "pre-screen". In the past pre-screen calls don't last long and only ask a few general "about me" questions Ended up being an hour long interview with about 15-20 questions normally asked during an actual interview.

    Interview Questions

    • Tell me about a time you had a disagreement with a coworker.   Answer Question
  3. Helpful (1)  

    Customer Service Supervisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Whole Foods Market in March 2016.

    Interview

    I applied online and within a few days the Customer Service Team Leader contacted my self over the phone. She asked me about my leadership style and how I've handled difficult guests. She brought me into a panel interview with another leader and asked me about myself and how do I handle different personality types and about my previous jobs.

    They asked me about how I could communicate to the cashiers that they were wearing pirate gear as the main uniform. Also asked me if I was a book or movie buff
    and then asked me what book and character would best represent myself. Finally, asked me about my availability.

    After that interview, I interviewed with the main store leader. Asked me about my previous job experiences and how I would fit into this job.

    Interview Questions

    Negotiation

    No negotiations, since when I interviewed they were opening up a new store. I was fine of what they offered me.


  4.  

    Customer Service Supervisor Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Whole Foods Market (New York, NY) in February 2015.

    Interview

    very nerve racking interview, they have a 5-6 person panel for a group interview and each person asks you 2-3 questions. the questions might seem fairly easy but then they have a voting as to whether or not you're hired and many times you won't get hired for personal reasons, like the team leader already had an idea in mind of who they wanted but they have to interview you as a formality

    Interview Questions

    • What would you do in the event of two employees getting into an altercation   1 Answer

  5.  

    Customer Service Supervisor Interview

    Anonymous Employee in Cupertino, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Whole Foods Market (Cupertino, CA) in December 2011.

    Interview

    They interview consisted of a panel of employees (Team Leader, two of the three Associate TL's, and three team members). Questions were often standard: "Why do you think you'd be a good fit", "What do you feel like could be improved upon within the dept.", etc. The latter half was focused on hypothetical situations and how you would handle them. Prior to the interview you're strongly encouraged to meet with current supervisors, ATLs, your TL and other TMs to ask questions about what they look for in a supervisor, and if they have any advice about how you could become best suited for the role, and other things of that nature.

    Interview Questions

    • Two otherwise very competent and highly skilled employees are not getting along and it's starting to become a problem--how do address the situation?   Answer Question

    Negotiation

    Yes, I had experience at previous Whole Foods stores in another reason and came with high recommendations from previous leadership--so I was able to negotiate. I was asked what I felt I deserved, and the TL said my request was fair and ended up becoming my wage.


  6.  

    Customer Service Supervisor Interview

    Anonymous Employee in Springfield, MA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Whole Foods Market (Springfield, MA) in April 2015.

    Interview

    Apply on line, pass in resume and cover letter, attend the interview with a panel of 6 other people interviewing you. You talk with them for about 30 - 45 mins about what you think of the job.

    Interview Questions

    • Describe a time that really stands out where you helped a customer.   Answer Question

  7. Helpful (8)  

    Customer Service Supervisor Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5+ weeks. I interviewed at Whole Foods Market (Seattle, WA) in May 2015.

    Interview

    I was already a team member so I talked to team and store leadership and got their approval to apply and advice for the interview and talked to team members about what I could bring to the position.

    The interview is a 7 person panel and lasted about 30 minutes

    Interview Questions

    • How do I plan to differentiate myself as a leader vs a team member   Answer Question
  8.  

    Customer Service Supervisor Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Whole Foods Market (San Francisco, CA) in June 2014.

    Interview

    Panel Interview. It was my 2nd time applying. I was ready and confident. I had notes with me, which they actually encourage. I had to have examples of what i've done, not what I would do.

    Interview Questions


  9.  

    Customer Service Supervisor Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Whole Foods Market (Saint Louis, MO) in May 2012.

    Interview

    Tough questions that really look at personal judgement. Entry level is usually one-on-one or two-on-one. Higher levels require sitting before a panel of Team Members representing all positions of that department.

    Interview Questions

    • A customer comes in looking for a particular product that we do not carry. What do you do?   2 Answers

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