Delta Dental Plans Association Interview Question: Why do you want to switch job... | Glassdoor

Interview Question

Call Center Representative Interview Farmington Hills, MI

Why do you want to switch jobs? What are some of the

  challenges you had with your previous employer?

Interview Answer

1 Answer


I explained that I was eager to get back into the medical billing field. I enjoyed taking care of customers or members. I enjoyed the one on one customer service interactions and I enjoyed problems solving. I explained although there were challenges such as making sure we met department goals monthly followed process even with technical or attrition challenges. Part of my job was to tackle these obstacles and still coach the team to meet department goals.

Interview Candidate on Jul 12, 2017

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