Infragistics Interview Question: Wifi isn't working on a lapto... | Glassdoor

Interview Question

Desktop Support Technician Interview Cranbury, NJ

Wifi isn't working on a laptop. What steps would you go

  through to resolve?

Interview Answer

1 Answer


Check whether you disabled Wi-Fi without realizing it. Some Windows laptops and other devices have hardware Wi-Fi switches or buttons that you can press by accident. Cycle your Wi-Fi adapter. On many devices, you can choose a software setting to disable the Wi-Fi radio temporarily. Check your band. While many user devices can connect using either frequency band, you can still find modern hardware that can only connect via 2.4GHz. If you happen to be in a place where the only available signal that reaches is a 5GHz network, all your dual-band hardware will connect just fine, but single-band 2.4GHz gear won’t.

Anonymous on Jan 2, 2018

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