Xcel Energy Customer Service Representative Interview Questions | Glassdoor

Xcel Energy Customer Service Representative Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience
75%
0%
25%

Getting an Interview

Getting an Interview
33%
33%
33%

Interview Difficulty

3.2
Average

Interview Difficulty

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Average

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Customer Service Representative Interview

Anonymous Employee in Roseville, MN
Accepted Offer
Negative Experience
Difficult Interview

Application

I applied in-person. I interviewed at Xcel Energy (Roseville, MN) in February 2014.

Interview

Long, and unnecessary. Interviewed by 2 people not senior management. Then interviewed senior management. How can another hourly wage employee know if you are right the job.

Interview Questions

Other Interview Reviews for Xcel Energy

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Eau Claire, WI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Xcel Energy (Eau Claire, WI).

    Interview

    applied for position on xcelenergy.com. if they are interested they send an email for you to complete an assessment, if you do good, they let you choose an interview day. interviews are group interviews. they call them information sessions, they tell you about the company etc. at end of interview they tell you, that you will hear from them within a certain amount of time. no decisions are made that day

    Negotiation

    just got a phone call asking if i was still interested in the position and gave me a start date

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Roseville, MN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Xcel Energy (Roseville, MN) in January 2011.

    Interview

    I applied online and was sent an invitation for a group interview.

    Interview Questions

    • Describe a time when you had to go above and beyond to help a customer.   Answer Question
    • Describe a time when you had a negative experience with a customer.   Answer Question

    Negotiation

    I was unable to negotiate any aspect of the job.

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Eau Claire, WI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at Xcel Energy (Eau Claire, WI) in January 2010.

    Interview

    Standard; looking for strengths/weaknesses etc....

    Interview Questions

    Negotiation

    Was not one

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