Xerox Customer Service Representative Interview Questions | Glassdoor

Xerox Customer Service Representative Interview Questions

Updated Jul 6, 2017
199 Interview Reviews

Experience

Experience
52%
26%
20%

Getting an Interview

Getting an Interview
62%
19%
8%
5
2
1
0

Difficulty

1.9
Average

Difficulty

Hard
Average
Easy

199 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

Helpful (1)  

Customer Service Representative Interview

Anonymous Interview Candidate
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 2+ months. I interviewed at Xerox in May 2017.

Interview

Short face to face interview. Met at a local fast food restaurant. Fairly relaxed and seeming informal. The questions ask were about experience, and type of equipment worked on. A few questions were asked about trouble shooting and handling customer issues. There was no feed back when from the interviewers nor a time frame when or if they will contact me about the position.

Interview Questions

Other Interview Reviews for Xerox

  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Lexington-Fayette, KY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Xerox (Lexington-Fayette, KY) in November 2016.

    Interview

    Long but worth it. A bunch of computer work and tests. Took up to three hours. Give you a paper to go take a drug test. They give you two days but don't tell you that you have to do it before a specific time.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Highlands Ranch, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 days. I interviewed at Xerox (Highlands Ranch, CO) in November 2016.

    Interview

    Was contacted by a recruiter from my resume on a job board site and received an interview 3 days later. Everyone was very friendly and accommodating. I interviewed one on one with a recruiter and was then asked to take a computer assessment which took about 45-50 mins. After taking the assessment, I went over things again one on one with the same recruiter and was offered a position with a start date a week from the interview.

    Interview Questions

    • How comfortable are you with answering customers' questions about their billing?   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Auburn, AL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Xerox (Auburn, AL) in November 2016.

    Interview

    The process was simple. You have to make sure you have a quiet environment where you can use a webcam via imeet do talk to the interviewer. The first interview is over the phone and the second and third interview is over webcam. It was a pretty easy experience. Just make sure your computer is ready for webcam usage.

    Interview Questions


  4. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Xerox (Houston, TX) in October 2016.

    Interview

    You fill out a sheet of paper and afterwards you're set up at a computer for testing. Timed typing, 72 multiple choice questions and listening to recordings and answering questions that follow them. They want to be sure you can pay attention to detail. Everyone was polite. I was offered the Customer Service position and was told that training is for 4-5 weeks. They send you a quite a bit of emails after the offer asome well as where to take your drug test.

    Interview Questions

    • Describe a time you had an issue with a coworker and how you handled it.   Answer Question
    • What would your last employer say your best attribute to your job was?   Answer Question
    • What can you bring to Xerox that no other employee could.   Answer Question

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cherry Hill, NJ
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Xerox (Cherry Hill, NJ) in October 2016.

    Interview

    Phone Interview, Online Accessment, On-site Interview. Had to make sure that personal computer/tablet had the correct browser to take assessment. Scheduled On-site interview quickly after assessment. Very relaxed and very informal interview. I was asked to dress in business attire and professional, but the interviewer was dressed in jeans, never have had that experienced for any job related interview.

    Interview Questions


  6. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Xerox (Houston, TX) in September 2016.

    Interview

    There was an assessment test for typing speed (1-minute and 3-minute), an audio listening skills, and another portion I couldn't remember. The audio portion was actually very difficult because it was a diarrhea of information/ scenario thrown at you and a question at the end that asked for a vague piece of information.

    Interview Questions

    • My interviewer asked me if I had customer service experience or call center experience.   Answer Question

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Madison, MS
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took a week. I interviewed at Xerox (Madison, MS) in September 2016.

    Interview

    Applicants must apply online. Afterwards you can go to the company HR Department and take the assessment test. The test consist of two typing portions and a listening portion. You will have a one minute and three minutes typing test to test your speed and accuracy. Once you have completed the test, the HR assistant will let you know if you passed it. Upon passing you will have an opportunity to sit and wait for an interview(same day). If interview goes well, they will offer you the position.

    Interview Questions

    • How do you adapt to change?   Answer Question
    • If your supervisor came and told you something a different way than you usually do, how would you You react? Would you see your supervisor any different for doing their?   Answer Question
    • How would you handle a hostile customer?   Answer Question
    • What made you apply for this position at Xerox?   Answer Question

    Negotiation

    After interview phase, I was offered the job. I had to wait almost a week to be contacted to go in and do New Hire paperwork. There is no negotiation in pay. You will make $0.25 more when you have completed all training.

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Cary, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Xerox (Cary, NC) in September 2016.

    Interview

    open house, testing then individual interview, you have to do an computer test for typing and knowledge
    all xerox do open house so you are able to go in, but you can call and set up an interview

    Interview Questions

    • why do you want to work for this company   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Cary, NC
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Xerox (Cary, NC) in September 2016.

    Interview

    They bring you into a room and have you take a couple of computer tests. Afterwards they speak with you for a more formal process. It is largely a front though because really anybody can be hired.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.