Xerox Interview Questions | Glassdoor

Xerox Interview Questions

Updated Jul 12, 2017
1,028 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Xerox (Houston, TX) in September 2016.

    Interview

    There was an assessment test for typing speed (1-minute and 3-minute), an audio listening skills, and another portion I couldn't remember. The audio portion was actually very difficult because it was a diarrhea of information/ scenario thrown at you and a question at the end that asked for a vague piece of information.

    Interview Questions

    • My interviewer asked me if I had customer service experience or call center experience.   Answer Question

  2. Helpful (2)  

    Customer Care Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 6+ weeks. I interviewed at Xerox in September 2016.

    Interview

    I was disgusted with the interviewer from the beginning of the phone call. All they do is read questions that are not relevant to the job and they sound so uninterested from the moment they get on the phone. What's the point of trying to recruit people and you're attitude is so negative. Never again. I see why they have so many bad reviews.

    Interview Questions

    • Who are you and what's your background ?   1 Answer
  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Madison, MS
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took a week. I interviewed at Xerox (Madison, MS) in September 2016.

    Interview

    Applicants must apply online. Afterwards you can go to the company HR Department and take the assessment test. The test consist of two typing portions and a listening portion. You will have a one minute and three minutes typing test to test your speed and accuracy. Once you have completed the test, the HR assistant will let you know if you passed it. Upon passing you will have an opportunity to sit and wait for an interview(same day). If interview goes well, they will offer you the position.

    Interview Questions

    • How do you adapt to change?   Answer Question
    • If your supervisor came and told you something a different way than you usually do, how would you You react? Would you see your supervisor any different for doing their?   Answer Question
    • How would you handle a hostile customer?   Answer Question
    • What made you apply for this position at Xerox?   Answer Question

    Negotiation

    After interview phase, I was offered the job. I had to wait almost a week to be contacted to go in and do New Hire paperwork. There is no negotiation in pay. You will make $0.25 more when you have completed all training.


  4. Helpful (2)  

    Customer Care Specialist Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at Xerox (Tempe, AZ).

    Interview

    I had a phone interview with a recruiter. I was working part-time somewhere else and a customer told me that Xerox was hiring. I applied and forgot all about it because I didn't hear anything for a ew months. I thought I was interviewing for a permanent position but it was actually a seasonal one. I didn't know until well after I had been working for the company. I was eventually offered a permanent position.

    Interview Questions

    • Do you have call-center experience?   2 Answers

  5.  

    Publications Specialist Interview

    Anonymous Employee in West Sacramento, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Xerox (West Sacramento, CA).

    Interview

    The interview began with a list of 15+ questions to determine my strengths and weaknesses, plus another set of questions on a 1-10 scale with examples. The interview lasted between 30 minutes to one hour.

    Interview Questions

    • Tell me about some of your strengths and weaknesses.; How would your co-workers describe you?;
      Tell me about a time where something happened, whether it was something you or a coworker did. How did you learn from that experience?   Answer Question

    Negotiation

    non-negotiable offer


  6.  

    Customer Care Assistant Interview

    Anonymous Employee in Castleton, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Xerox (Castleton, IN) in September 2016.

    Interview

    The interview process was the most professional aspect about this company. Maria and Tess in recruiting are great. My experience with them is part of what made me want to work here. This company needs more people like actually working the call center and not just hidden away in HR.

    Interview Questions


  7.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Xerox (Tigard, OR) in September 2016.

    Interview

    brief phone interview was conducted to verify experience, interest, and availability. Information about the job was very clear. They were very transparent about the the scope of the work and the hours. The benefits sounded amazing. I didn't have both weekend days availability so I had to say no to the job offer.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Cary, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Xerox (Cary, NC) in September 2016.

    Interview

    open house, testing then individual interview, you have to do an computer test for typing and knowledge
    all xerox do open house so you are able to go in, but you can call and set up an interview

    Interview Questions

    • why do you want to work for this company   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Cary, NC
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Xerox (Cary, NC) in September 2016.

    Interview

    They bring you into a room and have you take a couple of computer tests. Afterwards they speak with you for a more formal process. It is largely a front though because really anybody can be hired.

    Interview Questions


  10.  

    Senior Manager Interview

    Anonymous Employee in Rochester, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Xerox (Rochester, NY) in September 2016.

    Interview

    I applied online and was contacted a couple of weeks later by the hiring manager. He set up an on-site interview with himself and one other person. Interview was very friendly and relaxed. Offer was extended the next week.

    Interview Questions


See What Xerox Employees Are Saying

StarStarStarStarStar     Former Anonymous Employee

Pros: “Great co-workers, schedule was good”“Great co-workers, schedule was good” – Full Review

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