YMCA Member Service Representative Interview Questions | Glassdoor

YMCA Member Service Representative Interview Questions

Updated Jun 26, 2017
36 Interview Reviews

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Member Service Representative Interview

Anonymous Employee
Accepted Offer

Application

I applied online. The process took 1+ week. I interviewed at YMCA.

Interview

The hiring process is all done online. Then you get called in for interviews and shadowing shifts.

Interview Questions

  • They want to see originality. Make sure you answer honestly. YMCA isn't trying to hire robots.   Answer Question

Other Interview Reviews for YMCA

  1. Helpful (2)  

    Member Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer

    Application

    I applied online. I interviewed at YMCA.

    Interview

    Pretty basic. You need to know about the company, be ready to talk about why you want to work there and what you can contribute. Know their environment. Be ready to speak about your past experience and your resume and what is on it. Be an outgoing individual, you will be the face of the business and they need to see that you are a relatable person and someone who they would enjoy having around.

    Interview Questions

    • Name a weakness or how would you handle a difficult customer   1 Answer

  2. Helpful (1)  

    Member Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer

    Interview

    Called in for a interview, sat down and met with hiring managers. It lasted about an hour and mainly concentrated on my experience with customer service, computer use, and values to see if they were consistent with those of the YMCA. They were mainly concerned with my availability and if I could work alone, as most shifts were just for one person. They also wanted to know my commitment to the YMCA and how dedicated I was to their values. I was only interviewed by one person.

    Interview Questions

    • I was asked to describe a conflict I had to solve.   1 Answer
  3.  

    Member Service Representative Interview

    Anonymous Employee in Burnsville, MN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at YMCA (Burnsville, MN) in April 2011.

    Interview

    Apply online and follow-up directly with the branch that you would like to work at. Make sure to include any and all experience whether it is paid employment or volunteer. Include a cover letter and let them know how the Y would benefit from having you on staff. Always make sure that you include references and contact information.

    Interview Questions

    • The interview process seemed to go very well - they really do try to make you as comfortable as possible and understand that you are nervous.   Answer Question

  4. Helpful (3)  

    Member Services Representative Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at YMCA (Los Angeles, CA).

    Interview

    I submitted my resume through the association's website and was called in for an interview about a week later. I was interviewed by a panel of 3 staff members - one was the department director. The interview lasted about 30 minutes mostly with questions about my prior employment and why I was applying at the YMCA.

    Interview Questions

    • One question/answer they seemed very interested in was if I had ever been a Y member before. I had learned to swim as a child at a Y and there was a lot of talk about that. Also, they asked if money was important to me. I found it odd at the time but possibly they were asking since they had not had staff raises in several years.   Answer Question

  5. Helpful (2)  

    Member Services Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4 days. I interviewed at YMCA.

    Interview

    Only interviewed with the membership director. Simple questions, just wanted to get a feel for the person who they will be hiring. Want to make sure you will get along with the community members and know how to handle the general public and that you are friendly.

    Interview Questions

    • nothing I can think of. I have been a seasonal employee so I knew the person interviewing me.   Answer Question

    Negotiation

    Have worked at this company before


  6.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Algiers, LA
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at YMCA (Algiers, LA) in February 2015.

    Interview

    Brief- basic questions, seemed rehearsed. I dropped off an application and received an interview appointment two days later. The interview said he would get back to me in a few days. Asked what I knew about YMCA, how do I handle stress, strengths and weaknesses, why would I be a good fit working there. I know the pay is $8.00 an hour and there is a discount on membership.

    Interview Questions


  7.  

    Member Service Representative Interview

    Anonymous Employee in Metuchen, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at YMCA (Metuchen, NJ) in June 2012.

    Interview

    The Membership Director interviewed me one-on-one in the courtyard. The conversation was relaxed, open, and honest. I was able to negotiate my hourly rate, hours, and start date (except I was not offered the position until nearly one year later after the person they passed me up for left them short-handed.) Interesting dynamic.

    Interview Questions

    • Why do you want to work at the YMCA?   1 Answer
  8.  

    Member Service Representative Interview

    Anonymous Employee in Edmond, OK
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at YMCA (Edmond, OK) in February 2014.

    Interview

    Marginally informal & relaxed. Interview process was very short and felt as if it was done without much care; somewhat rushed. Presence of religion throughout the entire interview; this is a quality they value. If you are not religious, consider an alternate employer. Did not evaluate or value educational level or skillsets to the degree they should have.

    Interview Questions

    • What is your experience in emergency situations?
      How would you handle unethical behavior?   Answer Question

  9.  

    Member Service Representative Interview

    Anonymous Employee in Alexandria, VA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at YMCA (Alexandria, VA) in February 2014.

    Interview

    Interview was pretty quick. They get you by telling you that the reason why you get paid so low is because of the free membership you recieve which is a lie. A few questions and it was over. All questions are easy and simple. And you get a tour of the facility when it's over.

    Interview Questions


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