Yorkshire Building Society Group Customer Consultant Interview Questions | Glassdoor

Yorkshire Building Society Group Customer Consultant Interview Questions

Interviews at Yorkshire Building Society Group

2 Interview Reviews

Experience

Experience
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Getting an Interview

Getting an Interview
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Difficulty

3.0
Average

Difficulty

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Average
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Helpful (4)  

Customer Consultant Interview

Anonymous Employee in Peterborough, England (UK)
Accepted Offer
Negative Experience
Average Interview

Application

I applied in-person. The process took 2+ months. I interviewed at Yorkshire Building Society Group (Peterborough, England (UK)) in November 2016.

Interview

Telephone Interview followed by a Face to face interview where you have competency based questions around the societies behavioural framework followed by either a presentation around customer service or a role-play based around a banking appointment

Interview Questions

  • Give me an example of when you have had to change your approach to meet a
    customer’s needs or expectations?
    Give me an example of when you have faced a moral dilemma?
    Demonstrate took time to know and understand in genuine and personal way – that you
    will take time asking genuine questions and listening carefully to the answers.
    How do you cope with change?
    Have you ever identified something you had to change about yourself and what did you
    do?   Answer Question

Other Interview Reviews for Yorkshire Building Society Group

  1.  

    Customer Consultant Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Yorkshire Building Society Group in May 2018.

    Interview

    Interview by two branch managers, mainly competency based questions a few general questions.

    Interview Questions


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