Yorkshire Building Society Group Interview Questions | Glassdoor

Yorkshire Building Society Group Interview Questions

Interviews at Yorkshire Building Society Group

28 Interview Reviews

Experience

Experience
60%
7%
33%

Getting an Interview

Getting an Interview
68%
12%
12%
8

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ months. I interviewed at Yorkshire Building Society Group.

    Interview

    Compentancy based Interview. 2 Branch Managers interviewed me. Just have good examples of things you have done in previous employment and expect to be questioned further on your answers. Took about hour and a half

    Interview Questions

    • Can you give an example of when you have had to work under pressure   Answer Question

  2.  

    Customer Service Interview

    Anonymous Employee in Bradford, Yorkshire and the Humber, England (UK)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Yorkshire Building Society Group (Bradford, Yorkshire and the Humber, England (UK)) in January 2017.

    Interview

    Stupid pathetic behaviour shocking disgusting behaviour from management and management are not acceptable behaviour from management to management and management are not acceptable behaviour management behaviour from management and management are not acceptable

    Interview Questions

  3. Helpful (1)  

    Customer Service Advisor Interview

    Anonymous Employee in Cheltenham, England (UK)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Yorkshire Building Society Group (Cheltenham, England (UK)) in August 2014.

    Interview

    It lasted over an hour, it included maths and decision making tests. I had to prepare and carry out role play.I was asked how I would react in different situations.

    Interview Questions

    • What would you do if a customer was unhappy or made a complaint   1 Answer

  4.  

    Risk Interview

    Anonymous Interview Candidate in Leeds, England (UK)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Yorkshire Building Society Group (Leeds, England (UK)).

    Interview

    Damn hard work all the way from start to finish was never ending. Completed form and loaded my cv online, then I was asked to complete two psychometric tests English and Maths even though I was already employed by them and had completed them 7 month previously,, then had a 30 minute telephone interview and then finally a one hour interview. By that time the job had surpassed me and considering the salary on offer, they really made me work for my interview. The final straw was being given no feedback on any of my interviews. To be honest, in my opinion companies and especially banks that put barriers up to potential employees and offer a salary that doesn't reflect the requirements, are not promoting community spirits and consequently not worth bothering with. YBS did nothing to keep me on even though I was capable and had delivered everything they had employed me for, and I had been working for them for two years on a fixed term contract. In the end I became fed up of applying for jobs internally and not getting anywhere. I applied for 5 internal jobs in total and suddenly I wasn't good enough for any of the roles. I decided my path was better elsewhere

    Interview Questions


  5.  

    Receptionist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4 weeks. I interviewed at Yorkshire Building Society Group in October 2014.

    Interview

    Two face to face interviews, quick chat about how to talk to people, tour of the office and introduction to most of the staff. The second interview was with the manager about more formal items of discussion etc. ...

    Interview Questions


  6. Helpful (4)  

    Customer Consultant Interview

    Anonymous Employee in Peterborough, England (UK)
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 2+ months. I interviewed at Yorkshire Building Society Group (Peterborough, England (UK)) in November 2016.

    Interview

    Telephone Interview followed by a Face to face interview where you have competency based questions around the societies behavioural framework followed by either a presentation around customer service or a role-play based around a banking appointment

    Interview Questions

    • Give me an example of when you have had to change your approach to meet a
      customer’s needs or expectations?
      Give me an example of when you have faced a moral dilemma?
      Demonstrate took time to know and understand in genuine and personal way – that you
      will take time asking genuine questions and listening carefully to the answers.
      How do you cope with change?
      Have you ever identified something you had to change about yourself and what did you
      do?   Answer Question

  7.  

    Customer Consultant Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Yorkshire Building Society Group in May 2018.

    Interview

    Interview by two branch managers, mainly competency based questions a few general questions.

    Interview Questions

  8.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Yorkshire Building Society Group in September 2016.

    Interview

    Very efficient and thorough lots of checks back and fourth a lot due to them not collecting all the information first time round telephone interview was very similar to face to face

    Interview Questions


  9. Helpful (4)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Yorkshire Building Society Group in June 2018.

    Interview

    Short telephone interview, then an interview with one manager with a call listening exercise, then a final interview with five different managers. There was also a short presentation exercise at the end of the final interview.

    Interview Questions

    • How would you deliver excellent customer service while under external pressures, ie performance targets and management listening in on calls?   Answer Question

  10. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Yorkshire Building Society Group in January 2016.

    Interview

    Let me start by cutting the proverbial right here, right now. Their recruitment process is a joke.

    So much so that I felt compelled to do a short write up on it. Here's what they want from you for the honor of being paid a kings ransom (not). Extensive online Psychometric test. Over 60 questions of the "strongly agree / agree / strongly disagree" sort that are engineered for total ambiguity. Requires you to waste least an hour of your time. If you pass that, then they conduct a telephone interview on you. You get to hear about the job, which transpires to be absolutely nothing like the job you read in the job ad. Upon hearing the 'actual' description you realize exactly why. Then, the 30 minutes of interrogation begins. Oh and they put you on speaker phone without telling you, which is quite coy. Nice. Completely unapologetic when I commented about that.

    Think we're done? Oh no...Wrong. Get called back and told you've got to wait two weeks for the pleasure of dragging yourself to their assessment centre where you're given the honor of being their free printing service for the multitude of forms they'll email you ahead of the unpaid morning of brain anesthetizing background checks, exercises, interrogations all critiqued and assessed at their pleasure. The best bit is that after all this, there's every chance you wont even be hired.

    Ask yourself, would you run this gauntlet for a job that is offering McDonalds levels of pay, the grand sum of £15,000 PA. Really. Anyone who's of sufficient calibre to be suitable for the job will see that YBS is taking the mick, in broad day light. Yet YBS wants those very same people. Oh, dearest Monty python....

    I'm forgetting this glorious role was a "flexible working contract" AKA zero hour contract. For only a 4 months, mind you.

    Sound good? I'm done.

    Interview Questions

    • Give an example of how you would establish trust?   1 Answer

See What Yorkshire Building Society Group Employees Are Saying

StarStarStarStarStar     Current Anonymous Employee

Pros: “Colleague support Bonus Flexible working pattern Senior Partners are approachable”“Colleague support Bonus Flexible working pattern Senior Partners are approachable” – Full Review

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