BlackBerry Interview Question: You inherit an account from a... | Glassdoor

Interview Question

Account Manager Interview Dallas, TX

You inherit an account from another account manager and on

  your second day you get a call from the VP of the company. VP is upset about an ongoing issue that has not been resolved and demands to speak to your VP within 30 minutes.
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I stated that I will notify the office of our VP that he wishes to speak with him but I can't guarantee anything. I outlined the action that I was going to take to resolve the issue and made a commitement to update the VP on the status within the hour. Interviewer rolled her eyes several times and said that the correct answer was to tell the VP it wasn't going to happen and that if they threatened to take their business elsewhere I should have told them they are welcome to do that. Really?? How is that the correct answer? Is someone really supposed to tell a VP no, take your business elsewhere then, especially in an interview??

Interview Candidate on Sep 28, 2011

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