CareFusion Interview Question: You say that you work very we... | Glassdoor

Interview Question

Software QA Engineering Interview San Diego, CA

You say that you work very well with developers to solve

  problems. How would you handle dealing with an extremely difficult engineer who won't acknowledge possible issues with his code and often won't speak with QA at all?
Answer

Interview Answer

2 Answers

3

1. Form a relationship by discussing work when there are no issues.
2. Acknowledge the difficulty and frustrations of the work. Find out what he/she wishes they could change and what would make their lives easier.
3. Ask if you can help in any way?
4. Ask him/her for help which allows them to show off their knowledge. Be appreciative, impressed and thankful.
5. Help them see how you can make them look good by eradicating bugs before customers and management ever see them.
6. Reinforce good behavior.
7. Make #2 happen if you can.
Interviewers seemed to like the answer but were very doubtful any of that would ever work with the person they had in mind!

Interview Candidate on Jan 10, 2011
0

Standards and QA must be everywhere in our life. So, there should be nothing personal. We all work for business. If QA finds that product's feature does not work as it supposed to, then QA Engineer must report it into a bug tracking system. Manager must assign this bug to SW Engieneer which is already a job task that must be done in timely manner.

Anonymous on Jul 30, 2015

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