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Virginia Commonwealth University

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Virginia Commonwealth University

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Interview Question

Event Planner Interview

-Richmond, VA

Virginia Commonwealth University

You've been planning an event XYZ for a few months, when a week before the date of it, the customer wants to change multiple elements of it. However, you know it will simply not be possible for logistical reasons. How do you communicate this to the customer, who will definitely be upset about this fact.

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If asked about how to deal with a complaint like that, it's good to know that they divide their customers into three categories: students (who are often treated in a demanding, even condescending way, and are supposed to learn from their mistakes in planning their own events; if they're disorganized about their event, it's OK to be harsh with them and even cancel it all together, just as long as they learn to plan it better in the future); VCU departments (the representatives of which are to be kept happy but with minimal effort) and external, paying customers (who need to be kept delighted at all times, while at the same time being treated as cash-cows and charged for absolutely everything possible).

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