Adjuster Interview Questions | Glassdoor

Adjuster Interview Questions

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The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?

1 Answer

I would reference the company policy explaining that the amount of damage done to the quarter panels warrants a repair, not a replacement. If the customer fears the safety of the car will be compromised, I would ensure them that the damage was mostly cosmetic and not structural.

A shop disagrees with your estimate of labor hours and says you are trying to cheat the customer, who do you handle the situation?

1 Answer

Describe a time when you had to tell someone bad news and there was nothing you could do to fix the situation?

2 Answers

What was your biggest mistake, and what did you learn from it?

3 Answers

Tell me about a time where you had to negotiate for something and you gave into the other person, what went wrong and what would you do next time?

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How do you prioritize your tasks? -

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Tell me about a time when you had a confrontation with a co worker . How did you resolve it what steps did you take to remedy the situation.

1 Answer

Unexpected technical such as definitions and an example?

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What is the role-play like

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What would your prior fellow employee's say about you.

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