Administrative Receptionist Interview Questions
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Administrative Receptionist interview questions shared by candidatesHow would you handle a situation where you have a client who interrupt your existing interaction with a client?
13 Answers↳
I apologize and ask him or her to please step in line and I’ll be right with them. If they interrupt I say understand completely and look for a manager. If there isn’t one available, I’d ask for the source of their urgency. If it’s just them being difficult without an interest in telling me their issue I’d tell them I’ll be with them shortly, I just have to help another customer. Really it helps to keep things short and simple, moving along as quickly as possible with other tasks at hand. Less
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I politely tell the client who interrupted to please standby and that I will be able to answer their questions/handle their issues shortly. If they need immediate attention I will call a member of the team to assist. Less
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Jessica Cross
Do you get star struck?
6 Answers↳
No I have worked with high profile clients majority of my career. I take pride in always staying professional Less
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No I don’t get starstruck it’s all about maturity When I need to get my job don’t I do what I need to and make sure all my task is done on point. Less
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No. Entainers are similar to the average person, they want to get in do what has to be done. Less
how I would handle an irate client who was upset that they were charged a $50 cancellation fee
4 Answers↳
In our office each new patient signed a form regarding patient financial responsibility about canceling or missing an appointment the day of they get charged. Less
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I would acknowledge that paying a $50 bill for a missed appointment would be aggravating but that the policy had been made clear when the appointment was made. I would tell the patient that I know they would appreciate not waiting or a no show person if they were in need.. Less
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You and I both know about the cancellation policy fees, dear. Keep this in mind if $50 is that important to you, darling. Less
This was not a difficult question- however, to me deemed unnecessary: "Describe three adjectives about yourself?"
3 Answers↳
Organized, energetic, and communicative.
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Detailed, professional, and reliable
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Professional, Organized and attention to details
What will I do if the patient is angry to you?
3 Answers↳
I firstly apologize to the patient for the inconvenience and make him/her calm, and then I will listen to his issues and solve it accordingly. Less
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I firstly apologize to the patient for the inconvenience and make him/her calm, and then I will listen to his issues and solve it accordingly. Less
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I will not get mad at them, I will try to calm and accommodate their concerns.
How old are you? I need to know your age, just tell me the range of your age? Are you 22? 23? or 29? 30? I have recorded the conversation, these are the EXACT questions they asked me.
2 Answers
Where do you see yourself in five years?
2 Answers↳
I couldn't lie so I told them that I'm there to make money so I can pay for my fees and get my degree so I see myself in a different field doing different things. Less
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Where I see myself in 5years time is mastering my knowledge and skills and being the best at what I can do working by doing my job effortlessly and continuously moving the company forward into sustainable growth. Less
