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Agent Interview Questions

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have you had any experience in the hotel/hospitality industry?

2 Answers

no. I have not

No, but I have customer service experience. I worked as a hostess for two years in high school, and I worked at a grocery store between college terms in the summer.

If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their questions while a few guests wanted to check -in, what would you do in this type of situation to make everyone happy?

1 Answer

Are you comfortable with entering people's homes and explaining/handling insurance policies?

2 Answers

Has there ever been a time where you witnessed a fellow employee find money on the ground and kept it for themselves rather than turning it in to lost and found or human resource? If so, please explain how you would approach the employee and ask them about the money.

1 Answer

How would you generate sales.

2 Answers

Do you have any previous sales experience?

1 Answer

They asked about my experience in purchasing and procurement

1 Answer

How would you add to the team?

2 Answers

How have you gone above and beyond for a guest/customer in your past jobs?

1 Answer

They asked if I had experience with SAP.

1 Answer
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