I am really good at matching my words with my actions, and sounding and looking happy even if I'm feeling upset or angry. I cannot give an example of my actions not matching my words, but I've pretended to be happy when I'm actually upset on many occasions, one of which was when my best friend's grandfather died, and I had to give a speech in class the next day. I had to pretend like it was just another day of school and separate the stuff going on in my personal life from my school work.
I was working in the dairy dept of a grocery store and two other clerks were at odds on what the priority of the day was. They each felt that what they were doin was more important. I mediated the situation by explaining that both situations, stocking the shelves and arranging the back room, were both highly important they should help each other out as a team, not do everything as individuals.